HAFIJ KHAN
NEW DELHI
Summary
Experienced banking professional with 16+ years in the banking and NBFC industries. MBA in Marketing and certified by NISM and IRDA. Demonstrated ability in managing branch operations, ensuring SOX compliance, and driving business development initiatives. Skilled in regulatory reporting and audit management, contributing to organizational success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Manager
IndusInd Bank Ltd
Greater Kailash-2
01.2025 - Current
- Accountable for branch profitability and financial health.
- Directed sales initiatives for all bank products, maximising branch revenue generation.
- Led CASA, RD, FD, and forex enhancement portfolios, significantly contributing to branch performance improvement.
- Managed operations and sales staff to optimise branch workflows and enhance service delivery.
- Conducted weekly operational reviews to ensure audit readiness.
- Resolved customer issues and complaints with a focus on service excellence.
Branch Manager
RBL Bank Ltd
Hauzkhas branch
10.2021 - 01.2025
- Oversaw profitability of the branch.
- Executed sales initiatives for all bank products, contributing to revenue growth.
- Managed sales team operations to drive branch performance improvements.
- Managed CASA/RD/FD/Forex enhancement portfolio for the branch.
- Conducted operational reviews for weekly audits, ensuring compliance and efficiency.
- Resolved customer issues and complaints directly.
Branch Head
Equitas Small Finance Bank
Noida Sec-18
07.2020 - 10.2021
- Responsible for branch Profitability.
- Managed CASA/RD/FD/enhancement portfolio of the branch.
- Managed daily operations and sales staff at the branch.
- Facilitated sales of all bank products to customers.
- Addressed customer issues and resolved complaints directly.
- Review of all operational parts for audit on Weekly Basis.
Branch Business leader
YES BANK LTD
LAJPAT NAGAR, DELHI
05.2018 - 07.2020
- Managed the profitability of the branch.
- Managed CASA/RD/FD/Forex enhancement portfolio for the Branch.
- Managed daily operations to enhance sales performance of branch staff.
- Conducted sales of all bank products.
- Addressed customer issues and complaints directly.
- Assessed all operational components for weekly audit.
Branch Manager
ICICI BANK LTD.
Sipri bazar, Jhansi
03.2016 - 05.2018
- Led operations and sales teams to achieve branch objectives.
- Managed CASA/RD/FD/Forex enhancement portfolio, improving product offerings and customer satisfaction.
- Oversaw profitability for the branch.
- Facilitated comprehensive sales strategies for all bank products, driving customer engagement.
- Conducted reviews of all operational areas for weekly audit.
- Resolved customer issues and addressed complaints effectively.
Deputy Manager
HDFC Bank Ltd.
Babina, Jhansi
02.2015 - 03.2016
- Handling Operations/sales staff of Branch.
- Assist to Branch Manager.
- Responsible for CASA/RD/FD enhancement portfolio of Branch.
- Cross sale of LI/GI & other TPP.
- Review of all operational part for audit on Weekly Basis.
Customer Manager
M & M Financial Services Ltd.
Mahoba
09.2013 - 01.2015
- Source deals from direct market.
- PFI to be done on sourced deals.
- Pitching the cams for sourced deals.
- Handling 3 more branches (Jhansi/Lalitpur/Orai) for more CV & CE disbursal.
- Monitoring on RC collection of CV & CE business.
- Monitoring PNS/NS for CV & CE Business.
- Help to collect emis in 1-3 bkt cases.
- Help to resolve NPA for CV & CE business.
BDM /Team Leader /Marketing Manager
Tata Motors Finance Ltd.
Jhansi/Agra/Jhansi
06.2010 - 08.2013
- Maintain market Share of Tata Motor Finance at dealer outlet.
- Help to increase volume of sale at dealer outlet.
- Increase dealer driven business.
- Give training & describe all the finance schemes to DSE.
- Handling the Dealer driven 10 members finance team to do work more effectively.
- Management for faster realization of payment to dealer.
- Resolve PNS & NS.
- Monitor 1-3 bucket cases.
Customer Associate
M & M Financial Services Ltd.
Saharanpur
11.2009 - 06.2010
- Field Investigation of the customer.
- Completing all the documentation & submitting the file for approvals in Branch Office.
- Collection of the Loan EMIs from the customers.
Finance Incharge
JMK Motors (P) Ltd
Jhansi
08.2007 - 10.2009
- Increased finance case volume by implementing targeted strategies.
- Outlined finance documentation requirements, facilitating smooth processing.
- Completing all the documentation & submitting the file for approvals in Tata Motors Finance.
- Supported collection of loan EMIs from customers, promoting timely payment compliance.
- Explained vehicle specifications to customers, ensuring informed purchase decisions.
Education
MBA -
Sikkim Manipal University
01-2011
B.Sc. -
Bipin Bihari degree College
Jhansi01-2004
Intermediate -
U.P.Board
Allahabad01-2001
High school -
U.P.Board
Allahabad01-1999
Skills
Result-oriented with extensive expertise in driving business growth (CASA, loans), optimizing branch operations, and ensuring strict regulatory compliance
- Branch profitability
- Sales strategy
- Customer engagement
- Team leadership
Websites, Portfolios and Profiles
https://www.linkedin.com/in/hafij-khan-75a025145
Accomplishments
📈 Deposit & Revenue Growth
- "Boosted branch deposit portfolio by 15% YoY, adding 110.00CR in CASA growth through targeted local business outreach."
- "Increased third-party product fee income by 18% by training staff on cross-selling insurance and mutual funds."
- "Expanded High-Net-Worth (HNI) client base by 15%, securing $2M+ in new assets under management."
- Multiple zonal and national contest qualifications
- one of best life insurance sales in entire market accomplish benchmark of 10MN+ sales in March-26.
Languages
English
Intermediate
B1
Hindi
Advanced
C1
Urdu
Beginner
A1
Certification
- IRDA
- NISM
Interests
- driving cars
- swimming
Timeline
Branch Manager
IndusInd Bank Ltd
01.2025 - Current
Branch Manager
RBL Bank Ltd
10.2021 - 01.2025
Branch Head
Equitas Small Finance Bank
07.2020 - 10.2021
Branch Business leader
YES BANK LTD
05.2018 - 07.2020
Branch Manager
ICICI BANK LTD.
03.2016 - 05.2018
Deputy Manager
HDFC Bank Ltd.
02.2015 - 03.2016
Customer Manager
M & M Financial Services Ltd.
09.2013 - 01.2015
BDM /Team Leader /Marketing Manager
Tata Motors Finance Ltd.
06.2010 - 08.2013
Customer Associate
M & M Financial Services Ltd.
11.2009 - 06.2010
Finance Incharge
JMK Motors (P) Ltd
08.2007 - 10.2009
MBA -
Sikkim Manipal University
B.Sc. -
Bipin Bihari degree College
Intermediate -
U.P.Board
High school -
U.P.Board