Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Personal Information
Timeline
Generic
HAFIZ KHAN

HAFIZ KHAN

Warehouse / Fulfillment Center Manager
Bhiwandi,Maharashtra

Summary

Experienced Operations Manager with over 16 years in logistics, warehouse management, and supply chain operations. Demonstrated success in optimizing fulfillment center operations, improving operational efficiency, and fostering business growth. Proficient in overseeing end-to-end processes, following SOPs, and guiding diverse teams towards operational excellence.

Overview

16
16
years of professional experience
3
3
Languages

Work History

Assistant Manager - Operations

Swiggy Instamart
05.2022 - Current
  • Oversaw operations of one of the largest Fulfillment Centers (2.3 Lac Sq. Ft.), ensuring seamless inbound and outbound workflows
  • Established a new FC (1.6 Lac sq. Ft.), achieving operational readiness within project timelines
  • Directed performance management activities, trained teams, and conducted audits to enhance adherence to SOPs
  • Optimized routing and delivery processes, reducing turnaround time and improving SLA adherence
  • Proactively assisted operations manager with all tasks as needed efficiently and to high-quality standards.
  • Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
  • Generated weekly reports to communicate targets and ensure activities were on track to meeting goals.
  • Championed safety initiatives, fostering a compliant and efficient work environment
  • Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
  • Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.

Warehouse Head

Bewakoof Brands Pvt Ltd.
10.2021 - 04.2022
  • Managed day-to-day warehouse operations, encompassing inventory control, dispatch planning, and quality assurance
  • Streamlined processes to reduce costs and improve operational efficiency
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.

Retail Manager M1

Grofers India Pvt Ltd.
Bhiwandi
08.2020 - 10.2021
  • Designed and implemented SOPs for new FCs and operational deployments
  • Improved inventory accuracy and dispatch rates through strategic workflow rescheduling
  • Implemented daily operating procedures to keep warehouse clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.

Hub Manager - SCM

Udaan (Hiveloop Logistics Pvt. Ltd.)
10.2019 - 08.2020
  • Launched new Fruits and Vegetables warehouses at Bhiwandi and Pune.
  • Streamlined last-mile operations, achieving timely deliveries.
  • Managed fleet of 45 vehicles, planning routes and timings to maximize adherence to schedule.
  • Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
  • Streamlined hub operations by implementing efficient processes and procedures.
  • Developed strong relationships with vendors, ensuring timely deliveries and quality products.

Deputy Manager - Operations

Grofers India Pvt Ltd.
01.2019 - 10.2019
  • Handled warehouse operations, inventory management, and reverse logistics.
  • Ensured adherence to quality control standards.
  • Improved operational systems, processes, and best practices to maximize output and minimize costs.
  • Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

Warehouse Executive

Xora Retail
10.2009 - 09.2019
  • Executed daily warehouse operations, including receiving, storing, and dispatching goods.
  • Maintained inventory records and ensured stock accuracy through regular audits.
  • Assisted in implementing SOPs for efficient workflow.
  • Collaborated with team members to achieve daily operational targets.
  • Maintained current inventory tracking information using warehouse management system.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.

Education

Bachelor of Commerce -

Kalinga University

Skills

Q-Commerce

Accomplishments

  • Awarded 2 time 'Swiggsters of the Month' at Swiggy.
  • Awarded Best Fulfillment Center for GOBD 2.0 (Pan India) at Grofers.
  • Reduced grocery return percentage from 1.20% to 0.20%.
  • Launched and operationalized three new warehouses with complete SOP setups.

Interests

Traveling
Process Innovation

Personal Information

Date of Birth: 07/08/88

Timeline

Assistant Manager - Operations

Swiggy Instamart
05.2022 - Current

Warehouse Head

Bewakoof Brands Pvt Ltd.
10.2021 - 04.2022

Retail Manager M1

Grofers India Pvt Ltd.
08.2020 - 10.2021

Hub Manager - SCM

Udaan (Hiveloop Logistics Pvt. Ltd.)
10.2019 - 08.2020

Deputy Manager - Operations

Grofers India Pvt Ltd.
01.2019 - 10.2019

Warehouse Executive

Xora Retail
10.2009 - 09.2019

Bachelor of Commerce -

Kalinga University

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HAFIZ KHANWarehouse / Fulfillment Center Manager