Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Accomplishments
Languages
Timeline
Generic

Ashwani Kumar

New Delhi

Summary

To be a part of an ambitious & dedicated organization with a challenging responsibility, committed to excellence and which will help me, utilize my management skills to evolve as a competitive top-notch operations leader.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Program Manager

Zomato Hyperpure
Gurgaon
04.2024 - Current
  • Established a structured RFQ system to handle daily requests for fleet services with effective vendor communication, resulting in faster turnaround and increased fleet uptime.
  • Identified reliable suppliers, negotiated favorable contracts, and achieved cost savings.
  • Led negotiations with freight carriers and logistics providers to secure competitive rates for transporting goods and materials.
  • Implemented cost-effective routing strategies, optimized load consolidation, and leveraged volume discounts, resulting in annual freight cost savings while maintaining high service levels and on-time deliveries.
  • Conducted a thorough analysis of the existing fleet composition and utilization patterns. Utilized data-driven insights to right-size the fleet, retire underutilized vehicles, and identify lease or rental options opportunities.
  • Strengthened compliance with regulatory requirements, such as vehicle inspections, licensing, and permits.
  • Working with the product team to optimize the LM vehicle's volumetric capacity.
  • Leading end-to-end same-day delivery model in 6 cities.

Lead - City Store Operation

Dunzo Digital Pvt Ltd
09.2022 - 08.2023
  • Oversaw 18 dark stores, reduced last mile cost from ₹110 to ₹65.
  • Improved refund rate from ₹12 to ₹4/order and complaints from 6.5% to 3.7%
  • Increased gross margin by 50% through effective cost management.
  • Ensuring the Inventory availability is maintained throughout the day
  • Proactively took part in BTL activities in and around the merchant store and explained to users the benefits of ordering online through the Dunzo Daily App.
  • Ensure that the store team is doing inventory and packaging material audits every 10 days.
  • Led inventory liquidation exercise of Delhi, and completed the whole exercise within 3 weeks.

City Head

Grofers India Pvt Ltd (Blinkit)
05.2022 - 09.2022
  • Managed Jaipur operations, optimizing cost from ₹42 to ₹35 per order.
  • Scaled daily orders from 1200 to 8000+, achieving high delivery efficiency.
  • Led ATL and BTL activities to enhance order volume.
  • Attained 50% delivery in 10 mins, 70% in 15 mins, and 95% in 30 mins across the city.
  • Scheduled timely training for delivery riders to meet and exceed customer expectations.
  • Implemented the pilot of Blinkit delivery through a Zomato delivery partner in the city with the help of the local Zomato last-mile team and resolved the daily issues faced by the Zomato delivery partner team.
  • Maintained control of inventory management to ensure the fill rate is greater than 99.50% for all stores
  • Ensured lost orders restrict to 3%, wastage/damages to 1.5%

Cluster Manager

Grofers India Pvt Ltd (Blinkit)
09.2021 - 04.2022
  • Managed South Delhi operations, cutting last mile cost from ₹55 to ₹44.
  • Enhanced inventory management and reduced waste.
  • Responsible for analyzing and working on daily, weekly, and monthly reports to impact strategies on the floor.r
  • Ensured business growth with adherence to operational parameters.

Manager - Projects

Grofers India Pvt Ltd (Blinkit)
02.2020 - 08.2021
  • Incentive Plan for Last Mile: Framed a new incentive plan for manpower associated with order delivery and achieved a reduction in complaints and associated losses. More delivery partners were eligible for this plan.
  • Order Limitation per trip: Develop a program in such a way as to minimize the damages Complaints and losses associated with this complaint
  • Direct Return: A process was written and developed to make the reconciliation of Items and cash through system
  • RWA Society: Framed a process and worked with thefield team to run aproject during the Covid-19 pandemic.So that our delivery partners and customers are both safe, and social distancing is followed.
  • Half Polybag: Analyze the data and introduce half polybag for those orders where IPO is less than 7, and reduce the cost of polybag by ₹1.

Deputy Manager -Field Operation

Grofers India Pvt Ltd (Blinkit)
07.2019 - 01.2020
  • Managed Grofers Service Partners network in Gurgaon, optimizing delivery routes and costs.
  • Implemented/Modified processes that helped our team reduce the cost of the last mile.
  • Implemented electric vehicle adoption and improved route efficiency.
  • Led the Reconciliation Team of Items and Cash of Gurgaon Cluster and brought down the losses to ₹1 per order.

Associate (Client Servicing)

Delhivery Pvt Ltd (SSN Logistics Pvt Ltd)
10.2017 - 07.2019
  • Monitored first and last-mile operations, analyzed performance metrics, and handled reverse logistics.
  • Improved resource utilization and client communication.

Cs Executive

WOW EXPRESS (JMS Logistics Pvt Ltd)
09.2016 - 09.2017
  • Oversaw daily operations, resolved service issues, and presented performance metrics to clients.

Data & Operation Manager

PARCELLED.IN (NAXR Logistics Pvt. Ltd.)
08.2015 - 07.2016
  • Managed operations and a team of 165+ people, implemented monitoring systems, and optimized RTO reduction.
  • Set up hub operations and improved cost control and revenue management.
  • Implemented the pilot of KYC/In-person verification in the city with the help of tech integration
  • Set up the Flipkart Forward Pickup process for Delhi

Education

B. TECH - IT

ECHELON INSTITTUE OF TECHNOLOGY
Faridabad
08-2013

HSC -

KAMAL MODEL SR SEC SCHOOL
03-2008

SSC -

AIR FORCE GYAN JYOTI SCHOOL
03-2006

Skills

  • Last Mile Operation
  • Process Design & Implementation
  • Supply Chain Management
  • First Mile Operation
  • People Management
  • Vendor Management
  • Customer Experience Enhancement
  • Q-Commerce

Disclaimer

I assure you that I will endeavor my best and I will prove to be a worthy choice to your esteemed organization. I hereby, declare that all the information given is authentic to the fullest of my knowledge.

Certification

LEAN SIX SIGMA- Green Belt, Indian Statistical Institute, Delhi

Accomplishments

  • Certification of appreciation - Coordinated with product team in deploying souron polygon across pan india stores. Ensured the roll out was done as per the charter. Continues feedback and issues were shared across the stakeholders.
  • Lead my cluster in controlling the wastage and was appreciated for keeping wastage numbers lowest across all stores in pan india. Held frequent feedback session with Store Design and product team in developing a robust product/ process to control wastage
  • Lead jaipur City and was awarded the best city in Halla bol comeption

Languages

  • English
  • Hindi

Timeline

Associate Program Manager

Zomato Hyperpure
04.2024 - Current

Lead - City Store Operation

Dunzo Digital Pvt Ltd
09.2022 - 08.2023

City Head

Grofers India Pvt Ltd (Blinkit)
05.2022 - 09.2022

Cluster Manager

Grofers India Pvt Ltd (Blinkit)
09.2021 - 04.2022

Manager - Projects

Grofers India Pvt Ltd (Blinkit)
02.2020 - 08.2021

Deputy Manager -Field Operation

Grofers India Pvt Ltd (Blinkit)
07.2019 - 01.2020

Associate (Client Servicing)

Delhivery Pvt Ltd (SSN Logistics Pvt Ltd)
10.2017 - 07.2019

Cs Executive

WOW EXPRESS (JMS Logistics Pvt Ltd)
09.2016 - 09.2017

Data & Operation Manager

PARCELLED.IN (NAXR Logistics Pvt. Ltd.)
08.2015 - 07.2016

B. TECH - IT

ECHELON INSTITTUE OF TECHNOLOGY

HSC -

KAMAL MODEL SR SEC SCHOOL

SSC -

AIR FORCE GYAN JYOTI SCHOOL

Similar Profiles

CREATE PROFILE
Ashwani Kumar