Sudipto Roy
Baguiati
Summary
With a robust background at XpressBees and expertise in Supply Chain and People Management, I excel in driving operational excellence and cost optimization. Spearheaded major expansions and consistently maintained under 3% undelivered shipments, showcasing strong vendor management and strategic planning skills.
Overview
16
16
years of professional experience
Work History
Regional Operation Manager
XpressBees
09.2021 - Current
- Company Overview: B2B Surface Operation handling FM/MM/LM with Hub/Branch/SVC operation with an exposure to synergy operation under one roof of 2.2L sq ft warehouse
- Currently spearheading into B2B East operation and expansion for East with new branches
- Managing a team of 30 on role with 3 Asst
- Mgr and 1 Dy.Mgr as direct reportee
- Driving PDD/SDD performance in Last mile – Sustaining 2nd best territory Pan India for last 1yr keeping undelivered under 3%
- Working closely with B2C service centre in a synergy mode to drive B2B operation with less potential start up areas
- Monitoring mid mile connection through feeder network in the hub & spoke model – forward & reverse with on time departure to on time arrival
- Monitoring on time connection of o/b shipment
- Driving new process change implementation
- Owner of managing cost of operation with optimization
- Vendor development to reviewing performance & payables of the vendor as per association with XB
- Managing stakeholders both external and internal in day to day operation call out from tech/admin/finance to external third parties
- Handling critical situations going out of the traditional way to meet customer delivery satisfaction
- Delegation of KPI and KRA and measuring on monthly basis for achieving the target
- Strong intervention in high cases of DEPS (Damage/Excess/PIL/Shortage) and clearing exception
- Working with Sales team with customer meets to grabbing additional volumes and diverting loads from competition
- Driving hub visits across East/local branches and service centres
- Majorly involved in hub shifting with places like CCU-hub/Ranchi/Patna/Bhubneshwar
- Attending to weekly audit and working closely with the team to close the NCs
- Attending off role issues arising out from any operation unit and working towards resolving them
- B2B Surface Operation handling FM/MM/LM with Hub/Branch/SVC operation with an exposure to synergy operation under one roof of 2.2L sq ft warehouse
City Manager Operations
Writer Business Service
Kolkata
08.2019 - 08.2021
- Company Overview: Formerly PN Writer & Co, managing overall branch operation (P&L) with monitoring day to day activity of major warehouse facilities
- Overall branch operation (P&L) with monitoring day to day activity of 3 major warehouse facilities in Kolkata related to entire record management storage handling Banks; BFSI; Other Corporate houses
- Managing an entire team of 200 off role and 30 on role with direct reporting of 6 core operation member
- Involved in local logistics planning and outstation planning
- Operational dashboard / SLA & Breach analysis with POA for achieving targets
- Operation P&L with cost optimization
- With YoY 2018 Vs 2019 saved a cost of 27L
- Analyze the exception in record storage and implementation to put things in place
- Handling MIS related to various performance reports related to storage; pickup and delivery and warehouse capacity planning
- Managing various banking clients NBFC customers related to their escalated queries and resolving the same
- Currently handled in carton migration activity to a temp satellite facility a pilot project for the East
- On-boarding local vendor for monthly vehicles and ad-hoc vehicles and service associated for 1st mile pick up and last mile delivery
- Doing RCA and CAPA analysis for major service escalation
- Managing IR issues in the facilities impacting operation due to internal and external factors
- Involved in the expansion planning of setting up facilities in Ranchi and BBSR to reduce TAT performance for customer in individual states
- Demonstrated a strong operation dashboard control over bringing down pendency for Kolkata and bringing among the top 3 performer location
- Formerly PN Writer & Co, managing overall branch operation (P&L) with monitoring day to day activity of major warehouse facilities
Manager Operations
Blue Dart Express
Kolkata
01.2017 - 07.2019
- Company Overview: Managing warehouse & distribution operation for Kolkata (First Mile and Last Mile) as Manager In-charge – FTL & PTL operation courier freight
- Monitoring warehouse operation of 30,000 sq ft and vehicle management
- Managing a team size of 60 including 10 direct reporting and off role manpower in 24
- 7 environments
- Managing warehouse operation with a core team during excess inbound and storage capacity constraint
- Ensuring 80% FIFO is met during spyk
- For surface e-tail shipment created a process of Hub and spoke with all the franchise owned branches to achieve EDD performance and better customer experience and control over cost and delivery failure
- Monitoring ASL of OTA and OTD for milk run vehicle of all city warehouses to transit hub/customer doorstep
- Monitoring handler productivity with control over H&C cost allocation
- Ensuring stock take at warehouses is done on daily basis throughout all city warehouses with reconciliation report
- CAPA analysis for any major customer escalation
- Review performance of pickup and delivery vendor (Quarterly)
- Monitoring day to day performance of all hubs related to inbound and outbound load
- Maintaining 80% performance related to POD collection and OTM real time update
- Pro Active arrangement of resource to handle month end loads related to pick up and delivery
- Checks over Security compliance and HR compliance – security register; overtime; minimum wages as per WB labor laws; organizing fire & safety drill; weight calibration
- Conduction internal cross hub audit related to statutory warehouse checks and operation checks
- Working in trouble shooting cases related to pilferage and shortage cases for closure
- Monitoring ground operation related to last mile efficiency RTO and RVP (E-tail) EDL / ODA deliveries
- Ensuring daily operation briefing is conducted related to material stacking and operation SOP
- Data Management – Monthly inbound outbound productivity
- Managing warehouse & distribution operation for Kolkata (First Mile and Last Mile) as Manager In-charge – FTL & PTL operation courier freight
Manager Operations
Rivigo Services Pvt Ltd
07.2016 - 12.2016
- Company Overview: Formerly Truck First, managing Kolkata Hub in PTL operation
- Managing Kolkata Hub (10K sq.ft) with a team size of 20 working in 24
- 7 environments
- Involved in setting up branches in Jamshedpur & Ranchi & Bokaro with pickup and delivery operation (Jamshedpur Cluster)
- Involved in setting up Transit Hub Processing Centre at Beharagoda
- Responsible for developing Business Associate and Feeder Transporter for seamless operation
- Responsible for maintaining SLA for local serviceable pickup and deliveries (First Mile PickUp with Last Mile Delivery)
- Monitoring cluster performance related to OTD and OTA of the line haul network vehicles
- Maximizing truck fills and checks over statutory transit paperwork
- Implementation of on field real time update devices with application handholding to the field team
- Formerly Truck First, managing Kolkata Hub in PTL operation
Team Lead
Flipkart India Pvt Ltd
Kolkata
04.2014 - 07.2016
- Company Overview: Managing Last Mile Delivery Operation
- Involved in pilot operation for Kolkata Large item last mile delivery
- Mapping distribution for Kolkata delivery network (beat planning)
- Allocation of Vehicles for the city zones and optimizing route for multiple trip (slotted delivery)
- Cost Bang - Carrying out comparative study on cost curbing in transport deployment
- Coordinating complete outbound activity - Loading of consignments, Adhering to the SOP compliance - issue of proper manifest, security checks; vehicle TIP papers
- Preparation of run-sheet and pick up sheet (reverse -logistics)
- CAPA analysis for any major customer escalation
- Maintaining 80%-100% of OTIP service level with OTD
- Successful implementation of BYOD at delivery hubs
- 100% TAT achieved on daily basis for reverse RTO material to the warehouse
- Maximizing truck fill; Accurately calculating the costs of any transportation
- Handling a Team of 35 with no of vehicles 30
- Experience in handling dispatch of 450+ shipments for Kolkata local distribution during Big Billion Day Sale
- Planning the quickest and least costly transport routes
- Follow up with the IT Team for any Tech Issue resolution effecting operation
- Sole Responsible for Asset/Operational procurement for Large Appliance Div
- Internal Audit for all Delivery Hubs across the Kolkata
- Vendor payments - complete follow up with HO for outstanding invoices related to payments
- Notable achievement of reducing logistics cost in last mile of 1.6L monthly and being a member of the coaching team for process and training purpose
- Managing Last Mile Delivery Operation
Sr. Logistics Executive
JCC India Logistics Pvt Ltd
Navi Mumbai
03.2012 - 04.2014
- ODC cargo; RMC TM Operation; Warehouse Operation
- Warehouse Management (CFA- Depot Operation) - ACC Cement
- Ensuring operation as per set SOP from client with connection from mother DC to depot and pertaining to order execution to delivery manifest creation and closure
- Supervising the movement of incoming material and unloading as per laid down process
- Monitoring stock take inventory age-wise with order drop execution
- Undertaking reconciliation of physical stock vs
- System stock for major material procured
- Loading of delivery vehicles through proper security checks and loading manifest
- Arranging last mile delivery through local transport
Process Associate
TATA Consultancy Services
Kolkata
07.2010 - 02.2012
Executive Operation
IBM
Kolkata
12.2008 - 07.2010
Education
PG - Diploma - MIS
NIIT
Kolkata12.2008
B.Com - Commerce
City College
Kolkata12.2008
Standard 12th - Commerce
Army School
Darjeeling12.2005
Standard 10th - General
St.Joseph's Convent
Siliguri12.2003
Management Program - Supply Chain & Integrated Logistics
IISWBM
KolkataSkills
- Supply Chain Management
- Warehouse Management
- Vendor Management
- SLA & Breach Management
- People Management
- Cost Optimization
- Last Mile operation
- Fleet Management
- Data Management
- P&L Management
Careerbackground
- Regional Operation Manager, XpressBees, Kolkata, West Bengal, 09/01/21, Present
- City Manager Operations, Writer Business Service (Writer Corporation), Kolkata, West Bengal, 08/01/19, 08/31/21
- Manager Operations, Blue Dart Express, Kolkata, West Bengal, 01/01/17, 07/31/19
- Manager Operations, Rivigo Services Pvt Ltd, Kolkata/Jamshedpur Cluster, West Bengal, 07/01/16, 12/31/16
- Sr. Team Lead Operation (Last Mile), Flipkart India Pvt Ltd, Kolkata, West Bengal, 04/01/14, 07/31/16
- Sr. Logistics Executive, JCC India Logistics, Navi Mumbai, Maharashtra, 03/01/12, 04/27/14
- Process Associate, TATA Consultancy Services, Kolkata, West Bengal, 07/01/10, 02/29/12
- Executive Operation, IBM, Kolkata, West Bengal, 12/01/08, 07/31/10
Personal Information
- Caste: General (Hindu)
- Father's Name: Tapan Kr Roy
- Date of Birth: 02/27/86
- Marital Status: Single
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Regional Operation Manager
XpressBees
09.2021 - Current
City Manager Operations
Writer Business Service
08.2019 - 08.2021
Manager Operations
Blue Dart Express
01.2017 - 07.2019
Manager Operations
Rivigo Services Pvt Ltd
07.2016 - 12.2016
Team Lead
Flipkart India Pvt Ltd
04.2014 - 07.2016
Sr. Logistics Executive
JCC India Logistics Pvt Ltd
03.2012 - 04.2014
Process Associate
TATA Consultancy Services
07.2010 - 02.2012
Executive Operation
IBM
12.2008 - 07.2010
PG - Diploma - MIS
NIIT
B.Com - Commerce
City College
Standard 12th - Commerce
Army School
Standard 10th - General
St.Joseph's Convent
Management Program - Supply Chain & Integrated Logistics
IISWBM
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