Summary
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Areas Of Interest
Training
Projectexperience
Disclaimer
Interests
Timeline
Generic

Hannah Suganthi

Quality Analyst
Chennai

Summary

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Work History

Quality Analyst

Teleperformance
  • Worked as a Quality Analyst in customer onboarding process in Teleperformance
  • Managing the team's quality and taking part in the client calls to discuss the monthly onboarding metrics
  • Call auditing and providing feedback
  • Taking refresher sessions to improve the call quality of the team
  • Cascading the process updates to the agents and conducting regular sessions to improve the overall performance of the team.

Quality Assurance Analyst

Barclays
  • Auditing end to end journey of a process and providing feedback to improve the customer experience
  • Conducted training sessions to improve the team’s performance by highlighting the challenging areas and how that can be improved which improved the quality score from 85% to 90%
  • Provided the automation idea in Quality perspective to reduce the manual work which will enhance the role of a quality
  • Provided process improvement ideas to enhance the customer experience and reduce the probability of errors
  • Skilled in communicating the complex concepts in the process to diverse stakeholders resulting in stakeholder engagement
  • I have been an active participant during AWS migration and conducted a session to help the team to understand the tool better.

Education

B.E (Electronics And Communication Engineering) -

Loyola Institute of Technology, Chennai

Higher Secondary - undefined

St. Andrew’s Higher Secondary School.

SSLC - undefined

St. Andrew’s Higher Secondary School.

Skills

    Quality Improvement

    Continuous Improvement

    Audit processes

    Quality processes

    Data Analysis

    SOP Development

    Performance Assessment

    Training material development

    Sampling

    Problem-Solving

    Root Cause Analysis

    Decision-Making

    Excellent Communication

    Time management abilities

    Attention to Detail

    Training and Onboarding

    Automation knowledge

    Idea Development and Brainstorming

Accomplishments

  • Providing mindset stories which include Drive, challenge and Empower to simplify the process and deliver better
  • Successfully completed a comprehensive accounts basics course, enhancing understanding of fundamental accounting principles and their applications within the banking sector
  • Specific auditing of calls in terms of vulnerability to ensure that the customers are treated fairly during work from home situation
  • Received best performer award as a Quality Analyst
  • Received recognition from QA Director
  • Participated in a CEO conference which provided insights into the operational dynamics
  • Received recognition for clearing the BIA(Barclays Internal Audit) audit in a remediation project
  • Always taken initiative to share knowledge with the team

Personal Information

  • Father's Name: Mr.Sadhu Sundar Singh
  • Date of Birth: 07/13/93
  • Gender: Female
  • Nationality: Indian

Languages

Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Areas Of Interest

  • Database management and administration
  • Quality Assurance
  • Team handling
  • Risk and control framework

Training

In Plant Training at Mirror Technologies, Chennai

Projectexperience

Project was done based on ETHERCAT technology

Disclaimer

I hereby declare that the information furnished above is true to the best of my Knowledge and Belief.

Interests

Singing

Watching Movies

Playing games

Timeline

Quality Analyst

Teleperformance

Quality Assurance Analyst

Barclays

B.E (Electronics And Communication Engineering) -

Loyola Institute of Technology, Chennai

Higher Secondary - undefined

St. Andrew’s Higher Secondary School.

SSLC - undefined

St. Andrew’s Higher Secondary School.

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Hannah SuganthiQuality Analyst