Hardik Parchani
Senior Executive
Mansarovar
Summary
Brilliant communicator who works tirelessly and with passion. Willing to assist team in achieving corporate objectives. Eager to contribute to the success of the team via diligence, attention to detail, and superior organizational abilities. Early inspiration to learn, develop, and achieve. Has almost a year's worth of experience at a young age. Outstanding reputation for problem-solving and raising customer satisfaction. Adept in working under pressure and changing with the times to best advance organizational brand.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Senior Executive of Marketplaces
Vaibhav Global Limited
Jaipur
03.2022 - Current
- Establishing clear and competitive goals, growth roadmaps and strategic business plans.
- Supervising marketing team
- Streamlining operations to maximize business efficiency and profits.
- Overseeing all sales, marketing and distribution operations across third party marketplaces of TJC such as Amazon UK, eBay UK, Etsy UK and OnBuy UK.
- Reviewing individual department performance and working with leadership to improve processes, procedures and practices.
Subject Matter Expert
Vaibhav Global Limted
Jaipur
03.2022 - Current
- Assembling, testing and implementing new equipment and trained users in effective operation.
- Analyzing business problems, identifying root causes and developing robust solutions.
- Improving system performance by eliminating operational gaps and software bugs.
- Collaborating with management to identify and prioritize new development concepts.
- Supporting teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Customer Service Executive
Vaibhav Global Limited
Jaipur
09.2021 - 03.2022
- Managed over 72 customer calls per day with constant customer satisfaction of over 96% for 6 months
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Education
Baachelor's of Commerce - Accounting And Business Management
Narsee Monjee Institute of Management Studies
Mumbai, India 06.2021 - Current
High School Diploma -
National Institute of Open Schooling
Jaipur 04.2020 - 04.2021
Grade 10 -
Pearson School
Jaipur 04.2018 - 04.2019
Skills
English language proficiency
Customer retention by exclusive customer services
Public speaking talent
Strategic objective execution
Professional email writing
Inbound and outbound calling
Floor Staff Support
Complaint resolution
Customer Relations
Excellent written and oral communication
Basic report preparation
Achievements
- Being the top C-Sat Performer for 6 consecutive months with an average of above 96%.
- Being promoted to a Senior Executive Position as the organization's youngest employee.
- Establishing TJC as a Star Seller on Etsy UK.
- Boosting TJC's customer service rating at Amazon UK from 5.0 to 9.0.
- Amplifying TJC's 5-star ratings at eBay UK from 92% to 98.9%.
Timeline
Senior Executive of Marketplaces
Vaibhav Global Limited
03.2022 - Current
Subject Matter Expert
Vaibhav Global Limted
03.2022 - Current
Customer Service Executive
Vaibhav Global Limited
09.2021 - 03.2022
Baachelor's of Commerce - Accounting And Business Management
Narsee Monjee Institute of Management Studies
06.2021 - Current
High School Diploma -
National Institute of Open Schooling
04.2020 - 04.2021
Grade 10 -
Pearson School
04.2018 - 04.2019