Hardik Saxena

I am working in the Digkey process, which is a U.S.-based company. Digi key is a global distributor of electronics component. I am working as a Banking representative.

• Verified the invoices whether payment received or not from the companies who buy the product from the Digi key.
• For Bank Transfers: Cross-check payments with our bank account transactions. Look for the exact invoice amounts and corresponding payment references.
• We have a list of banks with whom we can confirm whether or not the payment has been received.

Working with Concentrix on the payroll of British Telecom also worked with Amazon SPS and twitter as a content moderator.

• Collaborated with Concentrix on British Telecom's payroll, managing UK-based broadband service chat processes.
• Moderated content for Twitter, ensuring compliance with platform guidelines.

Handling the disputes of Airtel customers on a daily basis, retain the customer, and waive the issue ensuring high retention and satisfaction. Managed and resolved multiple complaints in CRM/Siebel, including network, billing, GST, disputes, and account consolidation.