Hari Prasad BS
Bangalore
Summary
Dynamic Senior Process Specialist at Tata Consultancy Services, adept at developing impactful onboarding programs and enhancing training evaluation methods. Expert in process improvement and quality analysis, with a strong focus on compliance and effective communication. Successfully collaborated with cross-functional teams to implement operational strategies, driving efficiency and employee performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Process Specialist (Trainer)
Tata consultancy services (TCS)
Bangalore
09.2020 - Current
- Developed an onboarding course for the new hire, focusing on insurance products and processes.
- Content management: Curated, interactive, web-based learning content through institutional design.
- Operations: Managed CSAT, quality analysis, and quality audits.
- Training evaluation: Monitored and evaluated training performance, including developing surveys to measure the quality and value of the training program.
- Document management for internal audit, SOX audit testing, and evidence. Sharing and retrieving information with the operations team for organizational audit requirements.
- Training employees on U.S. insurance concepts, like life insurance, annuities, and P&C.
- Training employees on soft skills, including email etiquette, phone etiquette, and professional behavior in the workplace.
- Analyzed process workflows to identify inefficiencies and recommend improvements.
- Collaborated with cross-functional teams to implement new operational strategies.
- Collaborated with stakeholders across departments to ensure successful implementation of new processes and procedures.
Education
MBA - Distance
Jain University
Bangalore07-2025
BCom -
Indian Academy degree college
BangaloreSkills
- Process and production training
- Effective communication
- Team collaboration
- Training evaluation
- Audit and compliance
- Performance management
- Operation management
- Performance evaluation
- Lean six sigma
- Quality analysis
Certification
- Part of the quality and training session – 7 QC tools
- Extra Miler Award in TCS 2024/2022
- Green Belt Six Sigma certification
- Lean management
Hobbies and Interests
- Reading
- Learning new skill/language
- Listening to soulful music
Language Proficiency
- English
- Kannada
- Tamil
- Telugu
- Hindi
Affiliations
- Listening to Audice
- Bike Riding
- Crikets
Accomplishments
- Green Belt
- Extra miler award in TCS 2024
- Top Gun Award 2023
Languages
English
First Language
Malayalam
Beginner
A1
Kannada
Elementary (A2)
A2
Tamil
Beginner
A1
Hindi
Beginner
A1
Timeline
Senior Process Specialist (Trainer)
Tata consultancy services (TCS)
09.2020 - Current
MBA - Distance
Jain University
BCom -
Indian Academy degree college
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