Nippani Hari Aditya
Hyderabad
Summary
Flexible and proactive Leader with 16+ years of experience in People Management and Operations Management. Vast experience of Utilities domain, Quality and handling technical support team for Google Ads.
Overview
17
17
years of professional experience
Work History
Team Manager
Cognizant Technologies Solutions
05.2023 - Current
- Working as a Team Manager and managing Google Ads (Tag Implementation) Technical support.
- Managing total team of 60+ people including Team Leads, Trainers and Subject Matter Experts.
- Have direct client interaction and managing WBRs/MBRs/QBRs and along with process improvements.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Group Leader
Wipro
03.2022 - Current
- Working as a Group Lead and Managing APAC region covering NA, India and ANZ.
- Supervised and motivated Team Leads and Trainers in support of Operational tasks and Process Trainings.
- Managing total team of 50+ people including Team Leads, Trainers and Business Analysts
- Managing teams based out of India and Malaysia, working under various time zones
- Helping clients in clearing off the Ad-hoc requests
- Acting as a POC between Operations team and Recruitment Team
Operations Team Leader
Sopra Steria Ltd
01.2015 - 03.2022
- Has been managing 20+ team members teams specialized in Backend services.
- Taking care of both Quality and Operations for project.
- Timely engagement with onshore partners and internal stake holders for
- Managing Escalations raised by onshore partners and customers
- Regular online/offline connect with team members along with managing monthly performance discussions, career growth and feedbacks.
- Helped in settling three different processes (Supported in creating Audit Questionnaire, Dashboards, Process Flow Diagrams, Training Manuals)
- Increased overall efficiency of team by revamping process flows with help of Process Improvement ideas.
- Motivated and trained employees to maximize team productivity.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
Senior Process Associate
Sopra Steria Ltd
04.2010 - 12.2014
- Met all deadlines, including month-end reporting objectives.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed and executed plans to monitor standard process adherence.
- Determined and recommended methods to address improvement opportunities.
Process Associate
Sopra Steria Ltd
09.2008 - 03.2010
- Determined and recommended methods to address improvement opportunities.
- Worked in Backend process for Billing process.
Customer Care Specialist
Convergys India Services
07.2007 - 08.2008
- Worked as Front End support to customers for inbound calling process
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Provided customers with detailed information on company products, services and materials.
Process Associate
TP Verify Screening Services
02.2007 - 06.2007
- Helped in Background verification process for various clients.
Education
Bachelor of Arts -
Delhi University
Delhi03.2005
Skills
- Process Improvement
- Service Level Agreements
- Performance Management
- People Management
- Team Management
- Quality controls
- Compliance Management
- Employee Training
- Internal Auditing
Affiliations
- Lean Certified
- Certified Team Leader from CBTL
- Received Exemplary Leader award twice in this year
- Received Star Performer of the Month four times
- Received Pat on the Back award twice
Languages
English
Proficient
C2
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Team Manager
Cognizant Technologies Solutions
05.2023 - Current
Group Leader
Wipro
03.2022 - Current
Operations Team Leader
Sopra Steria Ltd
01.2015 - 03.2022
Senior Process Associate
Sopra Steria Ltd
04.2010 - 12.2014
Process Associate
Sopra Steria Ltd
09.2008 - 03.2010
Customer Care Specialist
Convergys India Services
07.2007 - 08.2008
Process Associate
TP Verify Screening Services
02.2007 - 06.2007
Bachelor of Arts -
Delhi University
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