Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
Generic

Hari Durga Prasad Palaparthi

Bengaluru

Summary

Experienced Salesforce Analyst with over 3 years of expertise in Salesforce administration, data analysis, and reporting. Proficient in SQL and MS Excel for data extraction, transformation, and visualization. Strong problem-solving skills, with a focus on data-driven decision-making and business process enhancement.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesforce Analyst

Tata Consultancy Services
Bengaluru
12.2021 - Current

Tata Consultancy Services

Project: Patient Access (Genentech, Roche).

Current Role: Salesforce Operation (offshore) Lead (May 2022 - Present).

Previous Roles: Salesforce Analyst (Dec 2021 - Apr 2022).

Patient Access is a highly customized Salesforce application built on Service Cloud with 10+ external and internal integrations using MuleSoft, ESB, and SFTP.

  • Optimized Salesforce reports and dashboards, enhancing data-driven decision-making.
  • Extracted and transformed data with SOQL queries, delivering actionable business insights.
  • Developed performance tracking reports in Excel using PivotTables and Power Query.
  • Facilitated accurate data migration and cleansing for consistency within Salesforce.
  • Resolved user issues related to Salesforce, increasing system efficiency.
  • Provided training and documentation for end-users, boosting adoption and usability.
  • Created error email alerts for Operations, enabling early issue detection and reducing ticket volume by 25%.
  • Managed user account activities, including account creation and permission settings.
  • Engaged with stakeholders to gather and refine business and technical expectation

Education

M.Tech - Manufacturing Engg.

Amrita Vishwa Vidyapeetham
Coimbatore
07.2020

B.E. - Mechanical Engg

Sathyabama University
Chennai
05.2017

Skills

  • Salesforce Administrator
  • SOQL queries
  • Salesforce Data Loader
  • Workbench
  • MuleSoft APIs
  • Basic Python
  • Data analysis

Certification

  • Salesforce Admin

Accomplishments

  • Star of the month (x2)

Languages

Telugu
First Language
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2

Timeline

Salesforce Analyst

Tata Consultancy Services
12.2021 - Current

M.Tech - Manufacturing Engg.

Amrita Vishwa Vidyapeetham

B.E. - Mechanical Engg

Sathyabama University
Hari Durga Prasad Palaparthi