Hari Durga Prasad Palaparthi

Tata Consultancy Services

Project: Patient Access (Genentech, Roche).

Current Role: Salesforce Operation (offshore) Lead (May 2022 - Present).

Previous Roles: Salesforce Analyst (Dec 2021 - Apr 2022).

Patient Access is a highly customized Salesforce application built on Service Cloud with 10+ external and internal integrations using MuleSoft, ESB, and SFTP.

• Optimized Salesforce reports and dashboards, enhancing data-driven decision-making.
• Extracted and transformed data with SOQL queries, delivering actionable business insights.
• Developed performance tracking reports in Excel using PivotTables and Power Query.
• Facilitated accurate data migration and cleansing for consistency within Salesforce.
• Resolved user issues related to Salesforce, increasing system efficiency.
• Provided training and documentation for end-users, boosting adoption and usability.
• Created error email alerts for Operations, enabling early issue detection and reducing ticket volume by 25%.
• Managed user account activities, including account creation and permission settings.
• Engaged with stakeholders to gather and refine business and technical expectation