HARIHARAN SUNDARAM
Chennai
Summary
A result-oriented professional with over 18+ years of experience in Project Management, Windows OS & Active Directory Support and Azure VDI Operations Support Handling Azure Cloud Support end user scope of management Handling Azure as primary VDI environment and AWS/VMWARE as secondary environment Strong and comprehensive understanding skills of problem solving with effective written and verbal communication skills Strong desire to learn more in the field of Information Technology Good Team player with experience of handling large teams.
Overview
14
14
years of professional experience
Work History
Senior System Administrator
03.2019 - 03.2022
- Handling Incident – Service request - Change / problem management through Service Now
- Managing over 4000 + users Globally in VM environment
- Creating VM’s for new users
- Managing VM related AD groups
- Managing RSA console to create VPN tokens
- Managing PINGID configuration for end users
- Access in VCenter to manage VM's
- Managing non persistent VDI app stack related groups
- Managing persistent VDI software deployment
- Managing software deployment through SCCM
- Managing Crowd Strike and Symantec locally
- Working with Global VDI OPS team for any VM related storage expansion
- Efficiently worked on ITIL Process Management
- Performing day-to-day administration of virtual environment
- Detects, identify and perform complex problem isolation and resolution throughout the virtual architecture
- Act as a technical lead for major initiatives, changes and deployments, and handle the diagnosis of complex issues within the virtual environment
- Assess and evaluate current virtual computing infrastructure, and provide recommendations for enhancements
- Experience with VMware Horizon View (EUC/VDI)
- Handling AWS VDI creation and console management
- Handling AWS storage expansion
Senior Technical Support Analyst
RR DONNELLEY
06.2008 - 05.2018
- Backup and Restore operations on daily/monthly basis using Symantec Veritas backup as an interface
- Server level patch updates as per Microsoft standard during the planned green zone activities
- Working on the server drive/space discrepancies as per the alert triggered through “Nagios tool”
- Working with the change management team and creating the change for the Production
- Implementation and making sure successful execution of the project
- Maintaining the users and server management for the prime network inside the organization
- Maintaining wsus update & patch updates in the prime network
- Hands-on experience in maintaining day-to-day IP reservations as per new requirements
- Handling L2 & L3 Events, Incident & Problem Management using
- HPSM & HP service now tool”
- End to End involvement of Dell servers starting from rack mounting to production handover post vulnerability assessment
- Providing L2 and L3 Windows server support for the Microsoft infrastructure
- Documenting the issues in a share point portal
- Making sure the necessary changes are applied in the built to avoid the same issue in Production Environment
- Ensuring the system boxes with latest antivirus updates
- Working on the alerts triggered as per the server/device utilization
- Preparing CPU, memory and link utilization reports for core switches & Routers and sending to IT management
- Troubleshooting on VDI horizon client tool as per the incident raised
- Promoting the servers to Windows Server 2008 AD Domain
- Mail monitoring for server & network device alerts and resolve as per the criticality by coordinating with concern stakeholders
- Ensuring the Disaster Recovery / Business Continuity Program plans by conducting regular table top BCP's across the locations
- Using “service now” as a ticketing tool for the work accountability with regards to network/server level issues.
Education
Microsoft Certified Azure Administrator Associate [AZ 104] Microsoft Certified Azure Fundamentals [ AZ 900] MCSA in RJP InfoTech, Chennai [Microsoft Certification] RHCSA in IPSR Solutions, Trivandrum [REDHAT certification] Additionally Completed the training on AZ-140: Configuring and Operating Microsoft Azure -
Bachelors of Computer Science -
Manonmaniam Sundaranar University
Skills
- Windows administration
- Incident management
- User support
- Troubleshooting
- Configuration management
- Virtualization technologies
- Capacity planning
Affiliations
- HCL Technologies Senior Specialist Since APR 2022 to till date [current organization] Role:
- Handling Azure / Intune console platform for EUC VDI related [ BAU]
- Create Azure [ W365] VDI's for end users
- Handling Azure VDI Storage related issues [ EUC]
- Assisting users with Azure VDI connectivity related issues
- Check for periodic device noncompliance and rectify the same
- Handling users to map with the right provisioning policies [ region specific]
- Help users to upgrade the cpc as per business requirements if any
- Re-size / Re-provision / Restore Azure cpc's as per the user requirement
- Handling capacity monitoring performance of Azure VDI’s
- Handling underutilized / undersized / oversized Azure VDI’s
- Handling Incident & Service task request through Service Now tool
- Handling virtualization and storage solutions using Azure & enhancing storage efficiency
- Handling Azure / AWS / VMWARE VDI’s monthly report and share with Global team
- Managing over 13000 + users Globally in VDI environment
- Maintaining 99 % SLA with regards to service now incidents closure on time
- Creating VM’s for new users
- Managing VM related AD groups
- Managing RSA console to create VPN tokens
- Managing PINGID configuration for end users
- Access in VCenter to manage VM's storage capacity
- Managing non persistent VDI app stack related groups
- Managing persistent VDI software deployment
- Working with Global VDI OPS team for any VM related storage expansion
- Efficiently worked on ITIL Process Management
- Performing day-to-day administration of virtual environment
- Detects, identify and perform complex problem isolation and resolution throughout the virtual architecture
- Act as a technical lead for major initiatives, changes and deployments, and handle the diagnosis of complex issues within the virtual environment
- Assess and evaluate current virtual computing infrastructure, and provide recommendations for enhancements
- Experience with VMware Horizon View (EUC/VDI)
- Handling AWS EUC user management console
- Handling AWS VDI creation using default PowerShell scripts
- Handling Aws storage & VDI upgrade related incidents, WIPRO INFOTECH (Client – Scope International) March 2006 – May 2008 Data center Operations Engineer
- Client support for Windows 98, XP, Windows NT and windows 2000 professional
- Using “Remedy” as call closing software
- Responsible for banking related applications installation & testing
- Responsible for Antivirus upgradation on servers
- Monitoring and downloading / uploading of Reports of SCB operations on daily basis with CONTROL-D Applications
- Ensuring that the servers come under Security Norms furnished by technology Group of Standard Chartered Bank
- Fixing Security related Gaps in Production Servers
- Permissions issue of various dept users in the organization in accordance with the internal norms
- Disk space Monitoring using BMC patrol tool
- Backup using Arc serve 11.5
- Handling Financial and Database Applications
- Handling daily operations related upload/download process as per the banking requirement.
- Signature verification server hardware issue rectified efficiently which helped the banking operations made run without downtime
- Online share marketing application issue has been resolved effectively by relevant internal teams coordination for which i have been awarded as “Best employee of the quarter june 2007
Interests
Personal Details: , Date of Birth :, 1980 Address : Thanu Apartment, No 39, 3rd Main Road, IIT Colony, Pallikaranai, Chennai 100 Languages Known: Tamil, English, and Malayalam
Timeline
Senior System Administrator
03.2019 - 03.2022
Senior Technical Support Analyst
RR DONNELLEY
06.2008 - 05.2018
Microsoft Certified Azure Administrator Associate [AZ 104] Microsoft Certified Azure Fundamentals [ AZ 900] MCSA in RJP InfoTech, Chennai [Microsoft Certification] RHCSA in IPSR Solutions, Trivandrum [REDHAT certification] Additionally Completed the training on AZ-140: Configuring and Operating Microsoft Azure -
Bachelors of Computer Science -
Manonmaniam Sundaranar University
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