Harikesh Savant
Thane
Summary
Strategically-minded and customer-oriented Electronics & Telecommunication Engineer with 6 years of experience in the enterprise deployment and technical support domains. Proficient in Linux administration with a strong background in optimizing network performance and reducing costs through strategic improvements. Experienced in providing Technical Assistance Center (TAC) support, currently with Allot Communications, delivering high-level technical solutions. Eager to contribute to the continued success and growth of an organization by leveraging a deep understanding of system optimization, customer needs, and emerging technologies.
Overview
6
6
years of professional experience
Work History
TECHNICAL SUPPORT ENGINEER
ALLOT COMMUNICATIONS
03.2023 - Current
- Providing technical support to Allot's channel partners and end customers for APAC & EMEA regions on ticket basis
- Working on issues related to applications, configuration, software and hardware
- Replicating issues in LAB, testing and providing precise solutions accordingly
- Escalating to Product Experts & R&D team if any bug is encountered in the software and also getting the solution in coordination with them
- Working on DPI engine, Data Analytics, NMS and Subscriber Management Platform
- Working on Linux platforms
- Coordinating with HP, Lenovo/IBM & Juniper servers
- Preparing and updating knowledge base articles available for customers and internal engineers for enhanced & quick support
GLOBAL TECHNICAL SUPPORT ENGINEER
RAD Data Communications
01.2022 - 03.2023
- Install, configure and maintain network and data communications equipment and software
- Monitor and evaluate network and data communications statistics to ensure timely upgrades and additions of hardware and software to meet growth requirements
- Troubleshoot and resolve network hardware and software related issues
- Resolved tier-2 of network issues remotely and on-site
- Worked on L2 Switches: ETX-203AX, ETX-2i-b, Powerflow, Secflow, ETS-1
- Evaluate new network products and monitor protocol capability
- Linux OS operations: User account management, network traffic packet capture, backup & restore, shell scripting, patching activity on servers
- Provided SLA level support on 24/7
APPLICATION SUPPORT ENGINEER
SOFTENGER INDIA PVT LTD.
04.2020 - 01.2022
- Deploy and maintain critical applications on cloud-native micro services architecture
- Implement automation & effective monitoring
- Proactively monitoring application and server health using scripts
- Taking necessary action on complaints received from client based on data& resolving the same with support of cross-functional team or field team
- Sustain and improve the process of knowledge sharing throughout the engineering team
LINUX ADMINISTRATOR
IT SOURCE TECHNOLOGIES
05.2019 - 04.2020
- Proactively maintain and develop all Linux Infrastructure technology to maintain 24x7x365 uptime service
- Engineering of systems administration-related solutions for various project and operational needs
- Taking daily backup of data, create new storage procedures and scheduled backup
- Upgrade the softwares installed on to the server, including upgrading virus softwares
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
RF TEST ENGINEER
MAPS INDUSTRIES
09.2018 - 04.2019
- Perform RF Feasibility tests, collect data, research radio frequency and analyze gathered information to improve coverage of the prototype device at customer location
- Working with RF Sensors, cellular components and radio waves
- Collaborate with RF planning, staging & installation teams to develop and deploy reliable network and ensure excellent coverage to customers
Education
Bachelor Of Engineering - Electronics & Telecommunication
Mumbai UNIVERSITY
06.2018
Skills
- Cisco Certified Network Associate (CCNA)
- Red Hat Linux (RHCSA)
- Windows
- Allot Products: DPI, NMS (NX), DM, SMP, ClearSee (DWH, BI)
- Tools: Salesforce, HP Service Manager & Operations Manager
- Optical Fibre Communication
- LTE
- Wi-Fi
- Microsoft Office
- Team Player
- Problem Solving
- Technical documentation
Websites
Timeline
TECHNICAL SUPPORT ENGINEER
ALLOT COMMUNICATIONS
03.2023 - Current
GLOBAL TECHNICAL SUPPORT ENGINEER
RAD Data Communications
01.2022 - 03.2023
APPLICATION SUPPORT ENGINEER
SOFTENGER INDIA PVT LTD.
04.2020 - 01.2022
LINUX ADMINISTRATOR
IT SOURCE TECHNOLOGIES
05.2019 - 04.2020
RF TEST ENGINEER
MAPS INDUSTRIES
09.2018 - 04.2019
Bachelor Of Engineering - Electronics & Telecommunication
Mumbai UNIVERSITY
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