Sudhir Ghule
Navi Mumbai
Summary
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Techalpha Group LLC
New Mumbai
09.2021 - Current
- To handle client complaints and monitor the switch to ensure quality.
- To troubleshoot clients' issues by using messaging platform tools.
- To attend trouble tickets created by clients and solve them by the given deadline.
- To prepare a daily report of trouble tickets/issues and actions.
- To work closely with the sales and routing team to safeguard the company's revenue.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
Network Support Engineer
Orient Technologies Pvt. Ltd.
Navi Mumbai
02.2020 - 02.2021
- Working for clients of Tikona digital network
- Remote Monitoring of Network & Client End Connectivity via various NMS Tools such as Flex master, zone director, Telnet etc
- Access of Core Routers via telnet installed in operational client to check the network layer status of serving access point and client end device in order to determine drop in connectivity as well speed issues
- Taking necessary action on complaints received from clients based on technical data available from various tools and resolving the same case with support of NNOC Team in case of network issue or field team in case of issue observed with client end connectivity by raising a ticket in Siebel application
- The devices that I monitor are zf2741, zfT301 and cambium access points and manageable and unmanageable Switches, Routers
- For monitoring these devices, I have access of various applications such as Siebel, Capstone, Order and Service management (OSM)
Education
B.E - Electronics and Telecommunications
A. C. Patil College of Engineering
Kharghar, Navi Mumbai01.2019
HSC -
Mahatma Phule Arts, Science and Commerce College
Panvel, Raigad01.2011
ICSE -
Ryan International School
Kharghar, Navi Mumbai01.2009
Skills
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional Encore (CCNP Encore)
- Teamwork and Collaboration
- Problem-Solving
- Network Operational Enhancements
- Performance Optimization
- Load Balancing
- LAN and WAN administration
- Network configuration
- Root Cause Analysis
- Network protocols
Majorstrengths
- Hardworking – Can work for additional hours to accomplish my tasks.
- Commitment Oriented – Always enjoy the trust and confidence of my colleagues. They help me to perform my duties smoothly.
- Adaptable – Can handle any type of people and situation.
Affiliations
- Activities - Photography, Explore new places, Love playing cricket and football.
- Honor - Got "Employee of The Month" in Techalpha Group LLC in February 2022 for Excellence work
Accomplishments
- Organizer of Technical Poster Presentation in College Technical Fest (Vectors 2018).
- Participated in Technical Paper Presentation in Departmental Fest (Nexus 2018).
- Worked as NSS Student Co-ordinator in College NSS Unit.
- Disaster management Done Through NSS.
- Worked in College Student Core Committee.
- Worked as College and Department Photography Head.
Personal Information
- Date of Birth: 05/18/93
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Disclaimer
I hereby declare that the information given herewith is correct to my knowledge and I will be responsible for any discrepancy.
Timeline
Technical Support Engineer
Techalpha Group LLC
09.2021 - Current
Network Support Engineer
Orient Technologies Pvt. Ltd.
02.2020 - 02.2021
B.E - Electronics and Telecommunications
A. C. Patil College of Engineering
HSC -
Mahatma Phule Arts, Science and Commerce College
ICSE -
Ryan International School
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