Harikrishnan L
Chennai,TN
Summary
To establish a career, where I have challenging opportunities to understand and delight customers. Seeking an opportunity to utilize and hone my academic, analytical, and organizational skills, by hands on experience in a work environment that I can grow with.
Overview
24
24
years of professional experience
1
1
Language
Work History
Key Account Manager (Mid Market)
Reliance Jio Ltd
10.2022 - Current
- Acquire customers and achieve the targets given for the allocated accounts. Responsible to acquire Enterprise customers by building a thorough understanding of key customer needs and requirements
- Play an integral part in generating new sales that will turn into long lasting relationships
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Collaborate with the Solutioning team to provide the products and services and ensure timely delivery to customers
- Maintain hygiene and control escalation matrix for customer complaints resolution
- Follow internal processes to ensure the end to end sales cycle and meeting account metrics
- Received YoY with A+ Rating for last 3 Years, 2025 -2026 achieved KRA 200% wit A+ Rating
- Received R&R for complete financial years every quarter, for achieving Wired line business
- Jio, an integral part of Reliance Industries, is India’s leading digital services provider connecting everyone, everything, and everywhere! Here, we serve over 500 million subscribers with the most advanced connectivity and digital solutions for individuals, communities and businesses. Our solutions range across diverse sectors such as entertainment, commerce, communication, financial services and education. Leveraging India's vast market and Reliance's ecosystem, we've scaled up these innovations, creating immense growth opportunities not just for us, but for you too, whether in India or beyond
Handling Customer Service
Tata Play
08.2021 - 10.2022
- Handling 6 Pin codes in Chennai around 1000 - 1200 customers serving every month on service-related issues with 4 hours TAT
- New acquisition will be 200 customers every month we do install
- Marketing initiatives like Amazon fire tv stick/Upgrade and addon packs by doing upsell by Telemarketing and Service engineers
- We have employee strength of 14 people who takes care of 6 pin codes
- Tata Play is an Indian direct broadcast satellite (DTH) service provider using MPEG-4 digital compression technology, Tata Play is a joint venture between the Tata Sons and The Walt Disney Company with Temasek Holdings as a minor partner. It currently offers a total of 601 channels, 495 SD channels and 99 HD channels and services, along with many other value added services.
Manager Key Accounts & Channel Business (Mobile/Data/Fixed Line business)
Bharti Airtel Ltd.
04.2016 - 06.2020
- Handling Key Accounts/Channel business potential of 300+ employees, with complete Telco solution to these customers from end to end
- Handling Mobility, data card, Internet Lease line, Trace mate, APN IP whitelisting, Audio conferencing, Video conferencing & all Telco related services
- Cracked new accounts like Jana Lakshmi Financial services, ProConnect Supply chain (Redington group), Valeo Group of companies, Spr Construction Pvt Limited, Matrix Business services, Oasys Gennetech Pvt Ltd (Government project)
- Got circle Highest gross addition in Q3 & NAP in 2017
- Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 4 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, 3G and 4G wireless services.
Lead – TN (Enterprise business/Value added service – Marketing)
Sistema shyam Teleservices Ltd., (MTS)
08.2010 - 02.2016
- Joined as VAS ‘marketing manager for 4 years in MTS & got opportunity to work under special projects of WIFI zones & moved to Enterprise Sales in Sep 2014
- Handling DSA/DST/COC/FL under Enterprise portfolio for last 1 year to sell only Data Card as our key product
- Handled corporate desk for Wipro, Infosys, Accenture All CDC’s, Group on, Contus support & more
- Handled VAS services like CRBT, Voice Subscription, SMS P2A & P2P services, Data VAS, WAP & ON Demand portal
- Take the initiative and opportunity to identify and create exciting new services for the mobile consumer
- Success in driving targets & achieving direct AOP target
- Innovate continuously to bring fresh ideas and variations into current applications
- Handling Vendors & Content providers to drive the revenues & contents on wright time
- Data analysis on active VLR base with base segmentation, to reach wright customer on specific events
- Received Best VAS share performance for Q1 & Q2 in 2011 & Q2 in 2012
- Received Circle level R&R awards - Champ Award in Mar 2013, July 2012, Dec 2010, July 2010, MTS Golden award for Q3
- Sistema is the largest public diversified financial corporation in Russia and and the CIS, which manages companies serving over 100 million customers in the sectors of telecommunications, high-tech, oil and energy, radio and aerospace, banking, retail, mass-media, oil tourism and healthcare services.
Regional Account Manager – South. (Value added Service – Marketing)
OnMobile Global Limited
09.2008 - 08.2010
- Handling Aircel South (AP, KL, TN & Chennai) for VP, RBT & Subscription packs
- Success in driving targets & achieving direct AOP target
- Take the initiative and opportunity to identify and create exciting new services for the mobile consumer
- Promote usage for the suite of mobile applications developed and marketed by OnMobile
- Manage the product life cycle including feature enhancement, version upgrades, etc. for the assigned customer
- Innovate continuously to bring fresh ideas and variations into current applications
- OnMobile is one of the largest white labeled Data and Value Added Services [VAS] companies for Mobile, Landline and Media Service Providers. OnMobile’s 360 approach offers the entire product line across all mobile access channels like Voice, SMS, WAP, USSD, and On-Device Portal & Web.
Manager Enterprises Wireless Group
Reliance communication Limited
11.2006 - 08.2008
- Enterprises wirless group works in three products RIM (mobile), FWP (Fixed Wireless Phone), & Data Card
- Handling three different portfolios (Key Accounts –Corporate Accounts, CSA- Channel Sales Associates, DST – Direct Sales Team)
- KRA contains Sales Target, Collection Target, and Churn Control-Retention
- Cluster Handled Chennai, Tirupur & Erode
- Top Accounts Handled (Eastman Exports – 580 Nos, Tube Knit Fashions – 340 Nos, Royal Classic – 370 Nos, Stallion Garments – 240 nos, Mehala Machines – 220 Nos, Best International – 170 Nos, Crocodile- S.P apparels – 140 Nos, Well Knit Industries – 50 Nos, New peacock – 140 Nos, Ramaraj Handlooms – 75 Nos Cofee day -350 Nos, pothys -150 Nos, Nalli silks – 60 Nos)
Executive Sales
Gati Limited
12.2005 - 11.2006
- Heading Key accounts & Retention business for Chennai with a turnover of 18 crores per annum
- Responsible for handling business and service operations
- Handling a team of 15 business associates and 2 franchisees
- Sales planning & monitoring
- Identification of business – sector wise
- Providing customer support – in line with the company’s objective of having satisfied customers
- Planning and implementing the scheme for retention and development of customer base
- Responsible for increase in the volume of business
- Training & Up gradation of Associates
Executive Sales on SME Segment & Relationship manager for corporates (Fixed Line Business)
Airtel Limited (S4C)
06.2002 - 11.2005
- Retain the customers like corporate, for a long period
- Problems faced by the customer are resolved then and there
- Building relationship between the customers and increasing the revenue
- Queries are resolved by meeting the customers increase the share volume of subscribers
- And also selling the Wright product in Wright plans. (Landline, PRI, Data like broadband, VPN)
- Big Customer acquired like Deccan Chronicle, XS real Properties, Central Exise,Gati Ltd,Elforge Ltd, Haniel Lier (Hyundai Group)
Education
B.E. - mechanical
E.V.P. Engineering College
Chembrambakkam01-2002
HSC - undefined
Singarampillai Higher secondary school
Villivakkam01-1998
Skills
Key account management
Client relationship building
Account management
Business development
SYNOPSIS
- An incisive professional with 7 years of experience in Marketing & 14 years in Enterprises KAM/Channel Sales/DST. Currently working with Reliance Jio Ltd as Key Account Manager in Chennai.
- Total experience of 23 years & 6 months with Sales, Marketing & Customer Services
- Sales experience with telecom operators - Handled enterprises, small medium enterprises & Large accounts.
- Possess expertise & in-depth exposure in Customer understanding, Teambuilding & implementing innovative ideas to improve sales through micro managements on all parameters.
- A skilled communicator with exceptional leadership skills and abilities in leading team members to drive the business to next level of success.
AREAS OF EXPERTISE
- Business Development
- Implementing periodic business plans & strategies, in coordination with macro plans of organization in Customer service operations.
- Tracking market/ competitor trends to keep abreast changing client’s requirement/ expectations.
- Identifying areas of crucial importance in the process driven business of the company & facilitating development of adequate systems to streamline the same.
- Team Management
- Maintaining high level of cross functional relations with support teams to ensure speedy response to customers’ needs.
- Segregation of accounts to the support team basis individual capability thereby maximising productivity by team.
- Tracking SLA adherence & Target on emails actioned at backend team and thereby consistently achieving the set targets
- Building long term relationship with customers by reducing repeat complaints.
- Driving the team to close the queries/requests/complaints at first level thereby minimizing escalations.
- Customer Relationship Management
- Attending to customers and undertaking steps for effectively addressing their needs. Aptly liaising with internal departments to ensure speedy and effective concerns of customer resolution.
- Identifying corporate clients and exploring opportunities to build and maintain relationship with these organizations, also identifying the potential customers for promoting new services & products.
Timeline
Key Account Manager (Mid Market)
Reliance Jio Ltd
10.2022 - Current
Handling Customer Service
Tata Play
08.2021 - 10.2022
Manager Key Accounts & Channel Business (Mobile/Data/Fixed Line business)
Bharti Airtel Ltd.
04.2016 - 06.2020
Lead – TN (Enterprise business/Value added service – Marketing)
Sistema shyam Teleservices Ltd., (MTS)
08.2010 - 02.2016
Regional Account Manager – South. (Value added Service – Marketing)
OnMobile Global Limited
09.2008 - 08.2010
Manager Enterprises Wireless Group
Reliance communication Limited
11.2006 - 08.2008
Executive Sales
Gati Limited
12.2005 - 11.2006
Executive Sales on SME Segment & Relationship manager for corporates (Fixed Line Business)
Airtel Limited (S4C)
06.2002 - 11.2005
HSC - undefined
Singarampillai Higher secondary school
B.E. - mechanical
E.V.P. Engineering College