Harikrishnan Prabhakaran

Zonal Lead – Coimbatore.

• Drove city EBICTA growth and market share expansion through strategic planning and execution.
• Achieved RMS growth: Madurai from 41% to 53% in 7 months, and Coimbatore from 41% to 47% in 3 months.
• Managed a team of 18 KAMs, driving operational excellence, and performance optimization.
• Improved ARPO from 15% to 21%, and BR/CV from 5% to 7%.
• Delivered advertising targets and executed initiatives to boost regional growth.
• Developed zonal strategies to maximize revenue and enhance customer retention.
• Ensured operational efficiency through effective resource allocation and collaboration.

Export Business Leader – Safety Matches.

• Excelled in pre- and post-sales operations, client management, and supply chain logistics.
• Managed clients across Latin America and Africa, driving new business development, and nurturing key relationships.
• Oversaw shipments, inventory, and payment follow-ups to ensure seamless operations.
• Achieved consistent growth through client acquisition and retention strategies.

Senior Team Lead – Wheels Eye.

• Led a 30-member sales and installation team focused on GPS device sales exclusively for logistics companies.
• Oversaw operations across South Tamil Nadu, managing sales, service delivery, payment collections, and fleet coordination.
• Enabled efficient vehicle tracking and order management through the company's free tracking software.
• Directed inventory management, and ensured seamless execution of fleet operations to support client needs.
• Contributed to reliable, safe, and efficient transportation solutions as part of a leading truck management platform developer.

Regional Manager.

• Managed six showrooms and a team of 70+ employees across Madurai, Ramnad, Karaikudi, Pudukkottai, Aranthangi, and Sivagangai.
• Oversaw end-to-end operations, including sales, service, CRM, accounts, and administration.
• Directed stock management, including the movement of aging and non-ROL stocks through expos, ensuring optimal inventory turnover.
• Assigned and monitored monthly sales targets for each showroom to drive performance.
• I achieved the top sales position in Madurai during Diwali 2019, and I consistently maintained leadership in the region.

Service Delivery Manager – Aditya Birla Group (Telecom Division).

• Managed distributors and vendors, ensuring efficient activation processes and stock management.
• Spearheaded sales initiatives for MNP, prepaid, and postpaid services, securing top sales performance in the region.
• Collaborated with clients and partner agencies to develop and implement effective business strategies.
• Directed 3G promotion campaigns and provided cross-functional support to enhance sales team performance.
• Recognized for achieving city-wide leadership in prepaid and postpaid sales.

Executive – Vodafone (global telecom giant)

• Managed stock levels, and promoted VAS and 3G products to drive sales.
• Resolved data-related issues and actively encouraged 3G data adoption among customers.
• Oversaw CRM operations to ensure customer compliance, and streamlined team management.
• Consistently achieved VAS product and postpaid sales targets across multiple stores, focusing on 3G packs, postpaid, and prepaid services.

QC – NMTG & SLS (US Mortgage Process)

• Managed and supported NMTG and SLS processes, ensuring seamless coordination between clients, upper management, and employees.
• Trained and mentored employees to exceed client expectations, with a focus on U.S. processes.
• Conducted QC training for new associates, ensuring compliance, and high-quality service delivery.
• Maintained 100% accuracy in order flow quality, consistently meeting performance standards.