HARI KRISHNAN V K
Coimbatore
Summary
Results-driven Analyst with HCL Technologies, skilled in SCCM administration and Intune management. Enhanced ticket resolution by 40% through innovative ServiceNow dashboards. Proven mentor and problem-solver, streamlining operations in team environments. Recognized for exceptional task completion, demonstrating strong technical acumen and effective communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Analyst – SCCM Administrator
HCL Technologies
Madurai
01.2022 - Current
- Managed lifecycle and deployment of scripted applications and OS patching using SCCM and Intune tools.
- Delivered devices and applications through Intune MDM/MAM solutions within stringent SLA constraints.
- Developed interactive dashboard for tracking over 20 tables in ServiceNow, enhancing ticket resolution by 40%.
- Achieved recognition with more than 15 e-Cards for exceptional task completion within SLA.
- Identified bugs in Intune deployment workflow, assisting client project manager in raising MS case to resolve issues.
VPPR - Vice President Public Relation (Student)
KIT Toastmasters Club
Coimbatore
04.2018 - 01.2020
- Delivered technical support to fellow Toastmasters on speech contests, email marketing, team collaboration and engagement with corporate professionals.
- Identified problems and implemented solutions to better streamline operations.
- Mentored new members in speech preparation and delivery techniques.
- Oversaw club operations to ensure alignment with Toastmasters International guidelines.
Education
BACHELOR OF ENGINEERING - Mechanical Engineering
KIT Kalaignarkarunanidhi Institute of Technology, CBE
Coimbatore06-2020
HSC – 12th -
Adwaith G N S MHSS
Coimbatore04-2016
SSLC – 10th -
Adwaith G N S MHSS
Coimbatore05-2014
Skills
- SCCM administration
- Intune management (MDM, MAM)
- ServiceNow reporting
- Microsoft SQL Server
- Incident reporting
- MERN stack development
- AI embedding
- Powershell scripting
Accomplishments
- NPTEL Certificate Course 'Gear and Gear Unit Design,' IIT Kharagpur
- Employee of the Month for two months at HCL Technologies
- Certified as a competent public speaker by Toastmasters International
- TCS NQT - IT programming – 74.69% - 1,344.42/1,800
Certification
- MERN stack development certified by IIT Madras – Guvi
- MongoDB SI Associate Certified
Timeline
Analyst – SCCM Administrator
HCL Technologies
01.2022 - Current
VPPR - Vice President Public Relation (Student)
KIT Toastmasters Club
04.2018 - 01.2020
BACHELOR OF ENGINEERING - Mechanical Engineering
KIT Kalaignarkarunanidhi Institute of Technology, CBE
HSC – 12th -
Adwaith G N S MHSS
SSLC – 10th -
Adwaith G N S MHSS
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