Vaibhav R. Kawale
Pune
Summary
Results-driven IT Infrastructure Analyst at Tata Consultancy Services with expertise in VMware VDI and Window Server virtualization. Demonstrated success in enhancing operational efficiency and user satisfaction through proactive incident management and technical support. Strong team collaboration and leadership skills, contributing to reliable and scalable IT infrastructure service
Overview
15
15
years of professional experience
Work History
IT Analyst (VMware Horizon admin Windows Server Administrator)
Tata Consultancy Services
Pune
02.2019 - Current
- Administered ServiceNow for incident and request management, ensuring timely resolution and high end-user satisfaction.
- Initiated and managed change requests in line with ITIL processes, supporting smooth execution of planned infrastructure activities.
- Managed identity and access services using Azure Active Directory and Microsoft Intune, ensuring secure user provisioning and compliance.
- Handled SSL certificate upgrades for Connection Manager and UAG, maintaining secure remote access and authentication systems.
- Configured and maintained VMware Horizon Connection Server and performed updates of VMware Tools across virtual environments.
- Monitored VDI infrastructure using Horizon Admin Console and VMware vCenter, ensuring system availability and performance.
- Executed monthly patching of Windows Servers using Microsoft SCCM, including patch deployment at VDI pool levels.
- Administered core infrastructure services including Microsoft Hyper-V, Print Servers, and Remote Desktop Services (RDS).
- Performed user lifecycle management (creation, modification, termination) in Active Directory, maintaining access control and security policies.
- Troubleshot Windows Server issues, ensuring minimal downtime and efficient system performance.
Associate (VMware VDI Support Engineer)
Cognizant
09.2015 - 02.2019
- Demonstrated strong expertise in BMC Remedy and ServiceNow ticketing tools.
- Maintained virtual infrastructure, operating systems, and VMs to support business processing needs.
- Installed, configured, and managed virtual infrastructure to enhance operational efficiency.
- Managed AppVolume console, creating AppStacks for efficient user request fulfillment.
- Built and rebuilt VM servers by deploying new VMs from templates and cloning existing VMs.
- Performed snapshots, cloned VMs, migrated resources, and recomposed pools as needed.
- Conducted daily checks on VDI infrastructure to ensure optimal performance and reliability.
- Troubleshot user management issues related to groups, permissions, and roles.
Infra Lead
CMS IT Services (Client Cognizant)
02.2012 - 07.2013
- Monitored performance of 30+ engineers, providing guidance and support to junior team members.
- Coordinated with internal teams to expedite ticket resolution across network exchange CIMA and ISMO.
- Tracked customer satisfaction metrics and monitored service level agreements for quality assurance.
- Prepared weekly productivity reports and engineer rosters for client updates.
- Resolved VIP user issues related to Webex, Outlook email configuration, and laptop setup.
- Installed and troubleshot SCCM and McAfee agent installations and updates.
- Provided Windows OS support for 7810 systems, troubleshooting Windows Server 2003 and 2008 R2.
- Executed software installations and troubleshooting for Visual Studio, SQL Server, ASP.NET, VMware, Cisco VPN, Checkpoint VPN, Citrix, Outlook/O365, Skype, and Lync.
Jr Analyst
HCL Infosystems
01.2011 - 01.2012
- Managed incidents by prioritizing and resolving issues for timely service restoration.
- Successfully performed data recovery, restoring lost or corrupted files across multiple systems.
- Coordinated with vendors and stakeholders to streamline issue resolution processes.
- Provided application support while maintaining asset records in SUMAS inventory tool.
- Delivered desktop and laptop support, troubleshooting applications like Outlook and MS Word.
- Prepared desktops and laptops for new users to ensure seamless onboarding.
- Managed Active Directory users and organizational units effectively.
- Created and restored Active Directory backups along with server-level backups using Backup Exec.
Education
M.Sc. - Computer Science
DR.G.Y. Pathrikar College of Computer Science
Ch.Sambhajinagar, Maharastra10-2011
B.Sc. - Computer Science
S.B.E.S College of Science
Ch.Sambhajinagar, Maharastra03-2009
Skills
- IDM connector
- VDI solutions
- Windows environments
- Hyper-V RDS
- Azure virtualization services
- vCenter administration
- SCCM administration
- IT infrastructure operations
- Print server management
- Azure storage
- Azure virtualization
- Virtualization technologies
- Networking fundamentals
- DHCP and DNS configuration
- ITIL processes
- Technical support services
- Technical support
Accomplishments
- Successfully Completed Certification of Microsoft Certified IT Professional (MCITP).
- Successfully Completed Certification of Azure 104 Administration.
- Awarded best Performer for the Year.
Personal Information
- Title: IT Infrastructure Specialist
- Date of Birth: 06/28/88
Languages
- English
- Marathi
- Hindi
Timeline
IT Analyst (VMware Horizon admin Windows Server Administrator)
Tata Consultancy Services
02.2019 - Current
Associate (VMware VDI Support Engineer)
Cognizant
09.2015 - 02.2019
Infra Lead
CMS IT Services (Client Cognizant)
02.2012 - 07.2013
Jr Analyst
HCL Infosystems
01.2011 - 01.2012
M.Sc. - Computer Science
DR.G.Y. Pathrikar College of Computer Science
B.Sc. - Computer Science
S.B.E.S College of Science