Hari kumar P
Project Management / IT Infrastructure / UC /Network/Helpdesk Management
Bangalore
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
6
6
Certifications
5
5
Languages
Work History
IT Manager
Blackhawk Network India Pvt Ltd
Bangalore
06.2021 - Current
- Managed Overall Global Network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Senior Project Manager- IT
DXC Technology
Bangalore
07.2018 - 05.2021
- Developed and initiated projects, including managing costs, schedule and performance
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
- Developed implementation methodologies to rein in project costs while meeting key milestones
- Modified and directed project plans to meet organizational needs
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Managed all phases of $ 3.2 M project from procurement to commission
- Drove team success through shared vision and recognition of quality performance.
Technical Operation Manager
LeEco Systems Technology India Pvt Limited
BANGALORE
02.2016 - 05.2018
- Resolved Technical problems, improved operations and provided exceptional client support
- Developed team communications and information for Technical meetings
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Applied effective time management techniques to meet tight deadlines
- Self-motivated, with strong sense of personal responsibility
- Demonstrated creativity and resourcefulness through the development of innovative solutions
Manager- IT & Telecom
Huawei Telecommunication India Pvt Ltd
BANGALORE
03.2013 - 01.2016
- Solution Design & Project management(Voice)
- Stake holder management,planning,execution,risk management
- Managing the day-to-day operational aspects of a project
- Being responsible for all aspects of a telecom project from the design stage through to completion and handover to the client
- Writing up all project documentation
- Submitting progress reports to stakeholders and senior managers
- Setting the standards and methodology to be used in a project
- Creating a working environment that allows everyone to work to the best of their abilities
- Taking responsibility of projects through their entire lifecycle.
Manager- IT Support
Huawei Technologies India Pvt Ltd
BANGALORE
09.2005 - 01.2013
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Configured hardware, devices and software to set up work stations for employees
- Determined hardware and network system issues using effective troubleshooting techniques
- Delivered onsite technical support for 4000+ employees
- Created help desk tickets, troubleshot and resolved desktop issues
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Tech Support Engineer
ABS India Pvt Ltd
BANGALORE
07.2003 - 08.2005
- Responsible for the Alcatel Traditional PBX switches implementation &technical support for Indian Subcontinent (India, srilanka, Bangladesh & Nepal)
- Responsible for Maintenance of Switches installed allover India
- Providing 24/7 Helpdesk & On call support for remote sites of Major Clients and Customer Support Engg all over India for Alcatel switches and applications
- Technical and Management interface for problems relating to Voice mail, call centers, Unified Messaging system& IVR Platforms
- Responsible for Lab testing, roll out plans & implementation of new software & hardware upgrades.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
Telecom
Hughes Software Systems
BANGALORE
08.1998 - 07.2003
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Maintenance of EPABX system Model: Alcatel 4400
- Daily required Programming in the System According to customer
- Configuring Data and Voice as per Requirement
- Monthly Call Budgeting Management of All Employees
- Co-ordinating with IT Department, Voice mail Programming
- End to End cabling (Data and Voice).
Education
SSLC -
Vidyamandir
Bangalore,India 03.1993 - 05.1994
Diploma - Electronics & Communication
SJES Polytechnic
Bangalore ,India 04.1995 - 05.1999
Bachelor of Science - CS
Periyar University
Bangalore,India 04.2010 - 05.2011
MBA - IT
Shobhit University
Bangalore,India 03.2012 - 05.2014
Skills
Risk mitigation planning
Accomplishments
- Implementation FT2BB & FTTX project for Windstream For US Customer
- International project- Chad ,Njamena Airtel transition as Transition manager- 4 months
- Unified communication implementation for all India regional offices of HTIPL for VOIP
- Implemented Voice solution for GNOC international projects like 3UK, Saudi ZAIN, South Sudan,Airtel chad,Tido Chad,Zain south Africa, Celcom malaysia& Indian domestic projects like TATA, AIRCEL AIRTEL.
- Worked as project manager for New Office Infrastructure setup for DATA & VOICE.
- Implemented Huawei Telepresence setup for Bangalore HTIPL office.
Affiliations
- Project Management Institute
Certification
Project Management Proffessional - 2981078 Exp 2024
Timeline
MS-700 Managing Microsoft Teams - Udemy
06-2023
AZ-900 Microsoft Azure Fundamentals - Udemy
05-2023
IT Manager
Blackhawk Network India Pvt Ltd
06.2021 - Current
Project Management Proffessional - 2981078 Exp 2024
02-2021
AWS Certified Solutions Architect - Associate
01-2021
Senior Project Manager- IT
DXC Technology
07.2018 - 05.2021
ITIL V3 Foundation
05-2016
Technical Operation Manager
LeEco Systems Technology India Pvt Limited
02.2016 - 05.2018
CCNA- CSC011821607
08-2013
Manager- IT & Telecom
Huawei Telecommunication India Pvt Ltd
03.2013 - 01.2016
MBA - IT
Shobhit University
03.2012 - 05.2014
Bachelor of Science - CS
Periyar University
04.2010 - 05.2011
Manager- IT Support
Huawei Technologies India Pvt Ltd
09.2005 - 01.2013
Tech Support Engineer
ABS India Pvt Ltd
07.2003 - 08.2005
Telecom
Hughes Software Systems
08.1998 - 07.2003
Diploma - Electronics & Communication
SJES Polytechnic
04.1995 - 05.1999
SSLC -
Vidyamandir
03.1993 - 05.1994
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