Hari prasad Kummara
Software Engineer
Bengaluru
Summary
At Infosys Limited, Bangalore, I excelled as a Network Engineer, leveraging technical troubleshooting and network configuration skills to significantly reduce network downtime and enhance security compliance. I expertise in managing complex LAN/WAN infrastructures and implementing security patches showcases a proactive approach to maintaining robust network environments. Hardworking service desk engineer bringing 2.7+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Service Desk Engineer
Infosys Limited, Bangalore
02.2022 - Current
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operation
- Implementing security patching for instances to fix vulnerabilities and maintain security and compliance.
- Resolved customer complaints in prompt, polite and professional approach.
- Documented resolutions to common problems, streamlining future troubleshooting efforts for both colleagues and endorsers.
- Troubleshooting wireless infrastructure which includes cisco wireless controllers and access points.
- Experience in handling CA Spectrum monitoring tool which works on SNMP and Cisco (SD-WAN)
- Upgrading, replacing and backups of Cisco routers and switches configuration files.
- Implementing and maintaining backup schedules for around.
- Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operation
Education
Bachelor of Science - Electronics Technology
SK University
Anantapur, India 06.2017 - 06.2021
Skills
Technical Troubleshooting
Network configuration
Network Troubleshooting
Access Control
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Timeline
Service Desk Engineer
Infosys Limited, Bangalore
02.2022 - Current
Bachelor of Science - Electronics Technology
SK University
06.2017 - 06.2021
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