Hari Prasad M K
Team Leader
Bengaluru
Summary
A confident and reliable Technical Support Team Leader with 2.6 years experience as Team Leader.13+ years of total experience in working with computers and resolving any support issues. Hardworking and passionate job seeker with strong organizational skills eager to secure Team Leader position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Team Leader
Concentrix
09.2021 - Current
- Client - Avalon.
- Managing team of 10 members and providing technical assistance to technicians in repairing and resolving issues with Avalon products.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Technical consultant
Regalix India Pvt Ltd
01.2017 - 12.2017
- Client - Google
- Optimizing the websites of Google ad words customers to make them mobile friendly
- Accessing the FTP/ C panel of the websites and making the necessary changes suggested by page speed insights tool
- Providing consultation to the website owners and the web developer
- Solving all the queries regarding the website optimization program
- Providing process training to the new joiners
- Conducting team hurdles and meetings on regular basis.
Senior Technical Support engineer
Hewlett Packard Inc
06.2010 - 07.2016
- Providing technical support for HP laptops and desktops
- Providing technical support for India Commercial Image Printing group(IPG)
- Responsible for configure and test any new printer, scanner hardware and software
- Mentoring new agents and preparing them for the new job role
- Providing process knowledge to team members
- Provide technical training for the team
- Working with 2nd level support and Global Business units for issue resolutions
- Troubleshooting Windows Operating Systems and Mac Operating systems
- Providing Technical Support for HP Printers and Scanners
- Troubleshooting involving Software and Hardware Issues
- Assigning Engineer visit and dispatching required parts.
Education
Skills
Career Achievements
- Top Performer for many quarters as Team Leader
- Got Appreciation emails from clients, internal hierarchy for my role as a Team Leader & Technical Support Engineer.
- Mentor for new joiners and cascading process knowledge to team members
- Identified and implemented technologies and methods of using existing technology to help users work more efficiently.
Personal Information
- Date of Birth: 11/04/81
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
Team Leader
Concentrix
09.2021 - Current
Technical consultant
Regalix India Pvt Ltd
01.2017 - 12.2017
Senior Technical Support engineer
Hewlett Packard Inc
06.2010 - 07.2016
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