Exploring new technologies
Suman Dey
Packaged App Development Team Lead
Kolkata
Summary
I am a seasoned Salesforce professional with more than 11+ years of total IT experience and 7+ comprehensive Salesforce experience in developing, configuring and implementing various Salesforce CRM applications across diverse industries such as GOV Cloud, Health care, and Life Sciences. I have served in roles ranging from Salesforce CRM application developer to manager, successfully managing and delivering complex Salesforce projects within the Agile/Hybrid Agile model.
Energetic Software Development Team Leader eager to coalesce agile, competent teams around fulfilling customer requests and company goals. Provides individualized human management and exceptional technical leadership. Keen to drive phenomenal project completion timeframes while reducing costs and exceeding customer expectations.
Veteran Software Development Team Leader experienced at navigating development obstacles to provide consistent performance and reliable contact fulfillment. Trusted provider of steady guidance and technical supervision through software engineering phases. Ambitiously pursues exceptional customer satisfaction and superlative revenue generation.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
5
5
Certifications
Work History
Packaged App Development Team Lead
Accenture
03.2019 - Current
- Salesforce Customization & configuration
- Salesforce community cloud
- Salesforce public Sector Solution
- Salesforce Service cloud
- Lightning Aura & Lightning Web Component development
- Integrations
- Agile Methodology
- SAP Sales & Distribution Expertise
- Extensive Support based on Priority (L1, L2 & L3)
- Implementation of SAP SD tool based on Change Request
- Development of SAP Sales & distribution module for client
- Implemented functionality from Creation process of work order to billing process
- Implemented Third party services integration with SAP SD
- One-year extensive Support to Client on SAP SD
- Received Client appreciation 4 times from different client
- Received Leadership appreciation as from Onshore & Offshore both
- My team has named as Mountain mover team of the 2021 Q1 quarter in NA market
- Accenture Ace Award
- Designing and be responsible for the overall implementation on service, community and Public sector Cloud feature tailored to various markets
- Strong understanding of Object-Oriented Programming (OOP), data structures, and relational database management system (RDBMS) concepts
- Proficient understanding of Software Development Life Cycle (SDLC) and software engineering principles
- Solution design and implementation with External systems to receive and send data from Salesforce
- Experience in implementing Salesforce Service/Experience Cloud modules, including Communities, Knowledge and Article Management and Live Agent
- Experience in implementing Public sector solution cloud modules including LPI framework
- Thorough understanding of Salesforce configuration, platform governance limits, and best practice guidelines
- Hands-on experience in designing object models, creating Apex triggers, LWC and executing SOQL queries
- Proficiency in establishing system integrations using REST API integration methods
- Experience in developing workflows, process builders, and flows
- Familiarity with Salesforce Lightning Design System (SLDS) and Aura Framework
- Hands-on experience in org deployment using Copado and IDE-based development tools such as VS Code
- Experience in handling multiple development teams together for implementing end to end Salesforce Solutions across service, Community and PSS Cloud
- Implemented governance practices to ensure code quality, adherence to Salesforce best practices and maintainability of solutions
- Good Communication & Analytical skills
- Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation
- Knowledge on Agile Methodologies
- (Tools Used: JIRA, Target process, ADO)
Systems Engineer
Wipro Limited
09.2015 - 03.2019
- Handled change management tasks effectively, addressing stakeholder concerns while keeping projects on track.
- Collaborated with technical teams to develop customized enhancements that further streamlined business operations.
- Maintained high levels of client satisfaction by providing exceptional support throughout each project''s lifecycle.
- Established strong working relationships with key stakeholders by consistently delivering reliable guidance on all aspects related to their use of SAP SD applications.
Process Associate
Genpact India
11.2014 - 09.2015
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Systems Engineer
Wipro Limited
12.2012 - 09.2014
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
Education
Bachelor of Science - Multimedia & Web Technologies
Brainware Business School
04.2001 - 01.2012
Skills
Good Communication & Analytical skills
Certification
Salesforce Certified Service Cloud Consultant
Accomplishments
- Received Client appreciation 4 times from different clients
- Received Leadership appreciation from Onshore & Offshore both
- My team has been named as Mountain mover team of the 2021 Q1 quarter in NA market
- Accenture Ace Award
Interests
Exploring New Places
Timeline
Packaged App Development Team Lead
Accenture
03.2019 - Current
Systems Engineer
Wipro Limited
09.2015 - 03.2019
Process Associate
Genpact India
11.2014 - 09.2015
Systems Engineer
Wipro Limited
12.2012 - 09.2014
Bachelor of Science - Multimedia & Web Technologies
Brainware Business School
04.2001 - 01.2012
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