Hariprasadh Parthasarthy

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
• Performed root cause analysis of reported issues to enact corrections.
• Documented faults and bugs for referral to development staff for use in updates.
• Delivered Tier-3 support and SME input to internal and external customers.
• Installed, configured and maintained computer systems and network connections.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Monitored system performance to identify potential issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.

HP Printer and Computer support

• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Collaborated with staff to formulate budgets and improve department revenue.
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
• Used remote access to navigate and link to customer computers.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

• I am a Cyber security process associate working with Accenture, to streamline a process for multiple businesses
• Interested In Cloud Technology, Distributed Systems, and Customer Conversations
• Helping clients support enterprise security use cases that align with their security strategy and cyber security baseline.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained database systems to track and analyze operational data.
• Observed packing operations to verify conformance to specifications.

• Received hands-on experience in sales, marketing and account management operations.
• Developed technical management knowledge in practical environment using theories already studied.
• Collaborated with industry professionals to learn internal business processes and best practices.
• Performed data and information management by logging information in Comodo Anti virus software.