Hari Sashank Jonnakuti

• Worked in developing Omni Channel Customer support center using Salesforce Service Cloud as per client requirements. Created various automations using out of box functionalities.
• Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.

PROJECT

Project : Property Compensation & Management

The organization needed a Force.com cloud application which could centralize all of its Property Compensation to agents. In this project we have implemented and developed custom apps using force.com for managing properties and calculate commission split for Agent. Property compensation commercial real estate provides brokers powerful, flexible tools for deal management and back-office operations.

Roles & Responsibilities:

• Daily administration and support of Data.com by providing marketing leads and support to front-line sales colleagues.

• Have written Batch Apex for asynchronous data updates. Created E-mail Templates for email alerts. Used analytic snapshots for bi-weekly reports.

• Used Eclipse, Force.com, Developer console IDE's for development of Apex classes, Visualforce pages, Triggers and changing meta-data.

• Installed/Uninstalled packages from App Exchange. Setup Email Services on Force.com platform to handle inbound emails.

• Involved in creating Users, Profiles, Roles.

• Involved in designing Reports and Dashboards.

• Creating and configuring Custom Objects.

• Developing Workflow rules, Approval process and Validation rules.

• Designed and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in the application

• Involved in creating the Objects, Tabs, Fields, and Formulas.

• Import/Export records to Sales force via data loader.

• Developed application using Apex Controller, Visual Force pages & Ajax. • Customizing Documents Email Alerts, Mail Templates.