Summary
I have nine years of experience in the insurance industry, specializing in Order to Cash (O2C), Order Release, Collections, and Reconciliation. My expertise includes Property and Casualty (P&C) insurance, Liability Insurance, and the US Healthcare sector. I have a strong understanding of the insurance industry, including UK Property and Casualty (P&C) insurance and Liability Insurance in the commercial lines of business across both the US and UK markets. Additionally, I possess in-depth knowledge of the insurance domain, covering areas such as Claims, Settlements, Lloyd's Market, and support for First Notice of Loss (FNOL) and Second Notice of Loss (SNOL).
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
Work History
SUBJECT MATTER EXPERT (ANALYST)
Accenture
07.2021 - Current
- Manage end-to-end Order to Cash (O2C) processes, ensuring timely order release, invoicing, and collections
- Month-end reporting, including Bad Debt, Cash Forecasting, Pending Debit Notes to be booked, and Credit Note booking
- Sending monthly Statements of Account (SOA) to customers to ensure timely payment of due invoices
- Creating standard operating procedures (SOPs) for new and ongoing processes
- Worked closely with departmental managers to develop more efficient ways to complete various business processes
- Responsible for maintaining all digital Copy for all process work in the company
- Responsible for doing Auditing, Quality Checks and Handle new joiners' on the floor for their better quality as well as production performance.
PROCESS DEVELOPER
Genpact
02.2020 - 07.2021
- Responsible for doing Auditing, Quality Checks and Handle new joiners' on the floor for their better quality as well as production performance
- Received and reviewed incoming documents and materials
- Working on Types of claims includes FNOL, SNOL, Settlement and Refund which receiving from Client in Triage and Processing on Brokasure, ECF, IMR, ECM, Quick view Applications
- Working on UK Claims including property & casualty, marine, cargo and various type of claims
- Entered data into computer tracking system and filed paperwork according to procedures
- Preparing insurance claim forms or related documents and reviewing them
- Notifying insurance agents and accounting departments of policy cancellations and changes
- Generated, posted and attached information to claim files
SENIOR EXECUTIVE
SE2 Digital Service LLP
03.2019 - 12.2019
- Processing Claims FNOL (First notice of loss) and generating claims numbers
- Generating Claim for Property and Casualty insurance
- Meets production and quality control requirements and goals assigned
- Answering client through mail and solved their query
- Updating various Excel spreadsheets for the employee's benefits and various company related spreadsheets
- Providing process training to new hires
- Investigated properties to determine extent of damage and estimate repair costs
- Followed up on potentially fraudulent claims initiated by claims representatives
SENIOR EXECUTIVE
EXL Service Pvt Ltd
10.2012 - 11.2018
- Assign faxes to the team, making TAT, Login faxes, Production team roaster, Attending and learning calls and huddles with managers
- Processing claims FNOL (First Notice of Loss) and generating claims numbers
- Workers compensation Claims for the client Hartford Insurance Group
- Works as QA for internal audits
- Answering client through mail and solved their query
- Updating various Excel spreadsheets for the employee's benefits and various company related spreadsheets
- Providing process training to new hire
Education
Bachelor of Arts -
Skills
SAP
ERP
Highradius
Linkedin Profile
linkedin.com/in/harish-pandey-33a722184
Timeline
SUBJECT MATTER EXPERT (ANALYST) - Accenture
07.2021 - Current
PROCESS DEVELOPER - Genpact
02.2020 - 07.2021
SENIOR EXECUTIVE - SE2 Digital Service LLP
03.2019 - 12.2019
SENIOR EXECUTIVE - EXL Service Pvt Ltd
10.2012 - 11.2018
MBPG College - Bachelor of Arts,