Harish Dhyani

Core responsibilities:

· Assess visit visa applications from Thailand, China, and India within the agreed customer service standards

· Pre-assessed Points Based Applications and Settlement category visas according to the immigration rules

· During the COVID pandemic, many ECOs worked from home. As a proactive team player, I uploaded all decisions onto our database to ensure the work was cleared daily

· 10% of my duty involves using the allocation tool to ensure the correct visa applications are allocated to the Entry Clearance Officers for assessing

· Interview applicants using Microsoft Teams for EEA Family Permits applications

· Initiate and conduct student visa interviews

· Participate in Enrichment Team activities to support verification of supporting documents with high harm indicators

· Deliver document forgery training for new team members

· Provide training and mentor new staff in the visa section

· Stakeholder engagement with Commercial Partners (VFS) and Sheffield colleagues on visa related concerns

· Maintain an integrity and security awareness

· Implement training for Diplomat academy course

Achievements/Training: -

- Awarded Regional Employee of the Month in December 2018 when the pilot for AODM was introduced

- Awarded Tranche one for excellent performance and overachieving benchmarks

- Interview Selection Skills

- Successfully completed AODM training, which qualifies me to take decisions on visit visa applications.

- Management Development Program – for mentoring purposes

- Completed document forgery training conducted by forgery trainers from the UK and the Airline Liaison Officer.

- Attended trainings on Protecting Information (Security), Ergonomics, Diversity & Inclusion and Dealing with Bullying & Harassment.