Harish Gupta

• Managed and mentored a team of 10 staff members, providing training and guidance to enhance overall knowledge and performance.
• Enhanced team capability through continuous coaching, resulting in improved achievement of branch goals.
• Successfully met branch targets within stipulated timelines by driving operational efficiency and team productivity.
• Oversaw daily branch operations, ensuring seamless customer service and timely resolution of issues.
• Increased branch revenue by driving growth in deposits and investment products.
• Ensured smooth day-to-day functioning of the branch, maintaining high standards of compliance and service delivery.

• Managed staff of 8 members, providing mentoring and training to enhance skill sets.
• Achieved targeted results through effective knowledge enhancement initiatives for team members.
• Ensured branch met expected targets within established timelines.
• Resolved customer service issues and addressed daily operational challenges in branch.
• Oversaw day-to-day operations, maintaining efficiency and service quality.
• Increased branch revenue through strategic deposits and investments.

• Responsible for management of business of Life Insurance for Muktsar Cluster and Ropar Cluster consist of total 28 Branches
• Responsible for enhancement of knowledge level of Team Members for achievement of desired Results
• Responsible for meeting the expected targets set for whole Cluster within stipulated Time
• Responsible for resolving of issues of Branches regarding issuance of policies and customer servicing
• Responsible for MIS management of whole cluster

• Supervised team of business development executives, achieving targets within deadlines.
• Cultivated team morale through shared personal experiences and insights.
• Sold products and services with exceptional persuasive skills, driving revenue growth.
• Generated new business for CASA, insurance, credit cards, fixed deposits, TPP products, and gold.
• Managed client relationships, addressing inquiries promptly to enhance satisfaction.
• Ensured rapid resolution of customer inquiries regarding balance checks and account closures.
• Resolved issues related to return cheques and fixed deposit closures efficiently.

Drove sales of CASA, insurance, credit cards, fixed deposits, and gold products.

Supervised deliverables including DCARD, DPIN, welcome kits, and IPIN.

Managed relationships with existing clients, addressing queries promptly.

Ensured rapid resolution of customer inquiries regarding balance checks and account closures.

• Responsible for selling CASA products
• Generating leads of TPPs like Life Insurance, General Insurance
• Generating leads of Asset Products & Credit Cards
• Meeting existing customers on a regular basis for achieving service satisfaction