Summary
Overview
Work History
Education
Skills
Timeline
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Harish Joshi

Customer Support Executive
New Delhi

Summary

Proven Customer Care Executive with a track record of enhancing customer satisfaction at Accenture through excellent problem-solving abilities and a persuasive attitude. Managed high-stress situations with professionalism, significantly reducing complaints. Well-organized, adept in documentation and reporting, ensuring high-quality customer service and increased loyalty.

Overview

6
6
years of professional experience

Work History

Customer Care Executive

Accenture
10.2019 - 05.2021
  • Enhanced customer satisfaction by resolving inquiries regarding Google Pay effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Concentrix
09.2015 - 05.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information on.
  • Responded to customer requests for products, services, and company information.

Education

Master Of Arts - History

IGNOU
New Delhi
08.2021

Bachelor - Tourism

IGNOU
New Delhi
08.2019

Skills

Persuasive attitude

Timeline

Customer Care Executive

Accenture
10.2019 - 05.2021

Customer Service Representative

Concentrix
09.2015 - 05.2016

Master Of Arts - History

IGNOU

Bachelor - Tourism

IGNOU

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Harish JoshiCustomer Support Executive