Shivam Sarraf
Telecaller
Noida
Summary
Driven Customer Care Executive with a proven track record at Ik Communication, enhancing customer satisfaction through effective resolution strategies and a persuasive attitude. Skilled in customer management and documentation, I significantly reduced complaints by identifying issues proactively. My well-organized approach and dedication to service excellence underscore my commitment to customer satisfaction.
Overview
1
1
year of professional experience
1
1
Language
Work History
Customer Care Executive
Ik Communication
08.2023 - 12.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
Education
Intermediate Education From BRABU University - BA From BRABU University
Ckn High School, Darbhanga
Singhwara, Darbhanga Skills
Documentation and reporting
Timeline
Customer Care Executive
Ik Communication
08.2023 - 12.2024
Intermediate Education From BRABU University - BA From BRABU University
Ckn High School, Darbhanga
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