Cooking
VAISHNAVI KHARVI
Supply Chain Management And Logistics
MUMBAI,Maharashtra
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Customer Care Executive
Vodafone
MUMBAI
06.2017 - 04.2018
- Coordinated timely responses to customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Resolved concerns with products or services to help with retention and drive sales.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Assigned and designated job territories to customer care staff according to performance and history.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
High School Diploma -
ST THOMAS HIGH SCHOOL
MUMBAI 03.2001 - 03.2010
COMMERCE
BHAVANS COLLEGE
MUMBAI 03.2010 - 05.2015
MBA - SUPPLY CHAIN MANAGEMENT
DYPATIL UNIVERSITY
MUMBAI 06.2021 - Current
Supply Chain And EXIM - DIPLOMA IN EXIM
Indian International Trade Centre
MUMBAI 03.2021 - 05.2022
Skills
Basic Excel
PatienceCommunicationTime managementTEchnical proficencyOperating system – windowsLogistics, Documentation, ManagementStaff Management
Excellent problem-solving abilities
Call center operations
Well-organized
Customer management procedures knowledge
Persuasive attitude
Customer Response
Documentation and reporting
Interests
Music
Reading
Timeline
MBA - SUPPLY CHAIN MANAGEMENT
DYPATIL UNIVERSITY
06.2021 - Current
Supply Chain And EXIM - DIPLOMA IN EXIM
Indian International Trade Centre
03.2021 - 05.2022
Customer Care Executive
Vodafone
06.2017 - 04.2018
COMMERCE
BHAVANS COLLEGE
03.2010 - 05.2015
High School Diploma -
ST THOMAS HIGH SCHOOL
03.2001 - 03.2010