Results-oriented IT Operations Director with expertise in IT service management and team leadership. Optimized vendor performance and enhanced operational efficiency, improving service availability and incident management. Fostered collaboration and implemented strategic initiatives, transforming IT processes to boost operational performance and client satisfaction.
Open To Work
Hi, I’m
HARISH MOHANAN
Chennai
Summary
Overview
20
years of professional experience
1
Certification
Work History
Universal Engineers Chennai Pvt LtdChennai
Management Consultant
10.2024 - Current
Job overview
- Developed strategy, governed projects, and communicated outcomes to stakeholders
- Transformed IT processes to enhance operational effectiveness and service delivery
- Analyzed business processes to identify areas for improvement and efficiency.
- Created strategic plans to optimize operational performance and elevate client satisfaction.
- Facilitated workshops to gather stakeholder input and align project goals.
Universal Engineers Chennai Pvt LtdChennai
Director – IT Operations
12.2019 - 10.2024
Job overview
- Led IT infrastructure, service management, and security compliance initiatives to support operational stability.
- Managed major incidents, change requests, and problem resolutions to ensure service continuity.
- Managed vendor relationships to uphold service agreement compliance and enhance service delivery.
- Built high-performing IT operations teams
Lennox India Technology Center
Process Specialist - Service Management
01.2017 - 01.2019
Job overview
- Led operations team of 120 members to enhance service delivery
- Streamlined workflow processes to reduce backlog
- Governed CAB meetings to ensure adherence to compliance policies
- Designed & implemented IP&C process (India & USA)
Cognizant Technology Pvt Ltd
Senior Systems Executive
01.2012 - 01.2017
Job overview
- Led cross-functional teams to manage major incidents and implement changes, enhancing operational stability
- Coordinated client escalations regarding infrastructure challenges, facilitating timely resolutions and maintaining service continuity
- Executed projects from initiation to delivery, ensuring alignment with client requirements and timelines
Barclays Shared Services
Process Advisor
01.2011 - 01.2012
Job overview
Sutherland Global Services
SME & Sr Specialist Training
01.2006 - 01.2011
Job overview
Education
University Of MadrasChennai, Tamilnadu
BBA from Business Administration
12-2010
University Overview
Skills
- IT service management (ITIL)
- Incident management
- Change governance
- SLA management
- Service availability management
- Process improvement
- Vendor management
- IT infrastructure
- Command center operations
- Service desk operations
- Team leadership
Certification
- PMP️
- ITIL Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteSalary Range
₹4000000/yr - ₹4500000/yrTimeline
Management Consultant
Universal Engineers Chennai Pvt Ltd
10.2024 - Current
Director – IT Operations
Universal Engineers Chennai Pvt Ltd
12.2019 - 10.2024
Process Specialist - Service Management
Lennox India Technology Center
01.2017 - 01.2019
Senior Systems Executive
Cognizant Technology Pvt Ltd
01.2012 - 01.2017
Process Advisor
Barclays Shared Services
01.2011 - 01.2012
SME & Sr Specialist Training
Sutherland Global Services
01.2006 - 01.2011
University Of Madras
BBA from Business Administration