Harish M. Purantar
Bangalore
Summary
To make contribution to the organization to the best of my ability and to develop new skills and share my knowledge while interacting with others and achieve new height. Knowledgeable Lead Engineer adept at monitoring systems and equipment for operational changes, repair requirements and maintenance needs. Pursuing new position with room for advancement.
Overview
15
15
years of professional experience
Work History
Technical Lead
Tata Consultancy Services
01.2023 - Current
- Design, plan and implement new site integration with SCCM
- Implementing and testing the current branch features
- Planning and execution of SCCM CB Upgrade
- Administrating the stand-alone primary site and site systems
- Managing all infrastructure issues (DP, MP, SUP and other site systems roles)
- Creating the custom SSRS reports according to the customer request
- Creating the custom hardware and software inventory
- Creating the custom client settings
- Creating the Configuration Items and baselines
- Administrating the application/package deployments and troubleshooting in high level issues
- Resolving the incidents, problems and changes
- Handling Windows 10 to windows 11 upgrade project for 38000 clients
- Creating internal documents for SCCM Infra team
- Understanding of Disaster Recovery for SCCM
Lead Engineer
Concentrix Technologies/Concentrix Daksh India Pvt. Ltd
09.2015 - 01.2023
- Company Overview: Client: Texas Instruments
- Working as part of Client Service Team
- Configuring and troubleshooting Windows Server 2008 R2, 2012 R2 and 2016
- Windows Client OS Imaging, troubleshooting and Deployment using MDT2013 (Windows 7 and Windows 10)
- Configuring and managing WSUS servers (Windows Server 2008 R2 and Windows Server 2012 R2)
- Configuring and managing DHCP servers (Windows Server 2008 R2 and Windows Server 2012 R2)
- Troubleshooting Windows update with WSUS and SCCM 2012
- Work with customers, on and off site, to achieve and exceed goals and objectives
- Provide written and verbal documentation and reporting
- Troubleshoot OSD task sequence errors with SCCM 2012
- Image support for Windows 10 desktops and laptops
- Create end user and technical documentation
- Troubleshoot SCCM 2012 Client Issues
- Windows 7/10 troubleshooting and best practices
- Create SCCM 2012 Application Deployments and Packages
- Create custom SCCM reports with SCCM 2012
- Add, Delete, Modify and Move Active Directory user/computer accounts
- Ensure Windows client and server Baseline Compliance
- Create, Delete, Modify and Move SCCM collections
- Deploy SCCM 2012 Client on Windows Clients and Server Machines via SCCM 2012 Console
- Monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequences
- Windows Server monitoring with SCOM
- Configured and maintaining Secure Print using SafeQ(Device & Application) with HP and Xerox Printers
- Creating Group Policies and implementation as per standard procedures
- Perform Security Health and compliance check for Windows servers
- Perform Change Management as per the process
- Maintenance and review of application admin accounts
- Handling of Hardware Alerts
- Handling Sev1 and Sev2 Incidents reported by automated alerts/customer
- Work with Vendors
- Client: Texas Instruments
Desktop Support Engineer
3i InfoTech Consultancy Services
06.2013 - 08.2015
- Company Overview: Client: Texas Instruments
- Working with BMC remedy ticketing tool
- Providing remote and direct support for desktop and laptop having Windows XP, Windows 7 operating system
- Configuring and troubleshooting user mail account in outlook 2007, 2010 & 2013 platform
- Pointsec software installation and recovery for user laptops
- Backup schedule and user data retrieval from backup server
- Microsoft license software's installation (Project, Visio & Visual studio etc.)
- Rational clear case software installation on user machines
- Active Directory Operations (creation, deletion and managing user account)
- Installation and troubleshooting of SCCM client
- Updating vendor calls and license software (installation, un-installation & transfer) details in share point
- Log calls to vendor (Dell) & take follow up for warranty Laptop & desktop
- Client: Texas Instruments
Service Engineer
Primaccess Technologies Pvt. Ltd
04.2011 - 03.2013
- Company Overview: Client: Wipro Infotech Pvt
- Ltd
- Handling all Software media requirements of End-Users
- Closure of the requirements within the SLA
- Managing and Tracking all Software Assets, Licenses as per SLA Norms
- Tracking of the license details and usage through the tool provided by Wipro InfoTech Software Asset Management Team
- Providing solutions by remotely to geographically connected office branches
- Monitoring the Unlicensed software usage in network and understand the users about the Wipro Policy
- Providing Support for Microsoft, Oracle & IBM software, media & Licensing across the locations
- Manage all user queries related to license & compliance
- Attending and handling calls related Software Media & Download Request for Desktop, Laptop and Server related issues
- Conducting training to the Team Members on configuration & troubleshooting on new technologies
- Initiating Scanning across the Enterprise for Internal and External Software Audit
- Configuring & Running the scan using Exporter Pro & Microsoft Assessment and Planning Toolkit (MAP)
- Handling software download request and making availability of software with Location Engineer
- Managing Central Software Repository server
- Client: Wipro Infotech Pvt
- Ltd
Service Engineer
Prime Computers
01.2010 - 04.2011
- Configuring New Desktop & Laptop
- Installation, Administration and Up gradation of Windows 98/ME/XP/Vista/Win 7
- Installation Troubleshooting & upgrade Quick Heal, Net Protector and Norton Antivirus Software related issues
- Installation and configuration of Hardware components and their device driver
- Perform all phases of troubleshooting including Remote Access, Interpretation, Analysis, Research, and Resolution of technical problems for operating systems as well as the products supported
- Installing, Configuring and Troubleshooting Network printer
Education
Bachelor of Computer Applications -
DR. C.V. Raman University
01.2015
Diploma: Electronics & Communication Engineering -
Rural Polytechnic
Hulkoti01.2010
Junior Technical School -
Hubli01.2006
Skills
- Microsoft Windows Client Operating System
- MDT Build and Test
- Hardware Configuration
- AD GPO
- Desktop Support
- SCCM
- SCC OSD
- Patch Management
- Windows 10 In-place upgrades
- Server Administration
- Systems Development Lifecycle Management
- Policy Implementation
Personal Information
Date of Birth: 04/07/90
Timeline
Technical Lead
Tata Consultancy Services
01.2023 - Current
Lead Engineer
Concentrix Technologies/Concentrix Daksh India Pvt. Ltd
09.2015 - 01.2023
Desktop Support Engineer
3i InfoTech Consultancy Services
06.2013 - 08.2015
Service Engineer
Primaccess Technologies Pvt. Ltd
04.2011 - 03.2013
Service Engineer
Prime Computers
01.2010 - 04.2011
Bachelor of Computer Applications -
DR. C.V. Raman University
Diploma: Electronics & Communication Engineering -
Rural Polytechnic
Junior Technical School -
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