Harish Selvaraj
VP Operations
Chennai
Summary
Strategic leader with 19 years of experience in building revenue streams, scaling operations, driving innovations, and managing enterprise partnerships with global brands like Amazon, Walmart, and Target. Proven expertise in leveraging data and technology to enhance processes, customer experiences, and optimize workflows at scale. Passionate about fostering high-performance teams and delivering business transformation through AI-powered automation and XR solutions.
Overview
19
19
years of professional experience
Work History
Vice President
Zealous Services
10.2017 - Current
- Launched a new business vertical, generating ₹100 crore in revenue
- Spearheaded business expansion, leading to 35% revenue growth and market leadership in 3D design
- Managed key accounts with Amazon, Walmart, and Target, driving high-quality XR and immersive 3D content delivery
- Led a team of 700+ 3D artists, reducing production turnaround time by 47% through workflow optimization
- Developed strategic industry partnerships to integrate AI-driven automation and scalable 3D solutions
Account Manager
Sybrant Technologies
01.2014 - 12.2016
- Led customer experience and account growth, ensuring seamless project execution
- Developed and implemented sales strategies to expand revenue opportunities
- Managed P&L, cost control, and revenue forecasting to drive financial success
- Spearheaded go-to-market strategies, aligning sales and marketing for business growth
- Oversaw operations and service delivery, ensuring efficiency and quality management
- Acquired and expanded new customer accounts, driving continuous business growth
- Coordinated presales efforts and seamless customer onboarding with delivery teams
- Optimized SLAs, performance metrics, and process improvements for sustained efficiency
Client Manager
RR Donnelley
01.2011 - 01.2014
- Managed team performance, ensuring compliance with key SLAs and operational metrics
- Developed long-term growth strategies, enhancing team motivation and productivity
- Strengthened client relationships, effectively handling escalations and ensuring service excellence
- Provided mentorship and training, addressing skill gaps and enhancing workforce capabilities
- Led process optimization, improving efficiency, accuracy, and project execution
- Supervised workforce planning, tracking utilization, capacity, and resource allocation
Trainer
Serco
12.2006 - 08.2010
- Trained and mentored new executives in product knowledge, customer service, and sales
- Designed and delivered sales and articulation training, enhancing persuasion techniques
- Provided ongoing feedback and coaching, improving team productivity
- Created and refined training materials, ensuring continuous learning and development
- Conducted on-call training support, addressing real-time sales challenges
- Facilitated training needs analysis, developing tailored training programs
Team Leader
Copper Edge Technology Solutions
05.2005 - 12.2006
- Led and mentored a team of 45 sales executives, consistently surpassing sales targets
- Managed daily client interactions, ensuring transparency and strategic insights
- Oversaw capacity planning and performance reviews, maintaining high team efficiency
- Enforced zero tolerance for quality issues, ensuring service-level consistency
- Implemented attrition control strategies, including EWS and one-on-one coaching
- Collaborated with HR for recruitment and onboarding, strengthening the sales workforce
Education
BBA - undefined
Madras University
Skills
Growth Strategy
Projects And Contributions
- XR Innovations for E-commerce – Developed scalable 3D solutions for product visualization, enhancing customer engagement for Amazon and Walmart.
- Enterprise Workflow Automation – Implemented AI-driven automation, optimizing design workflows and reducing turnaround times.
- Created Image Repositories – Built structured repositories for enhancing productivity and operational efficiency.
Public Speaking And Industry Contributions
- Featured Speaker at AWE ASIA – Discussed advancements in XR and 3D design.
- Featured Speaker at E-commerce Expo Singapore – Spoke on the future of product visualization and immersive tech.
- Featured Speaker at Slack Summit Chennai – Addressed the role of collaboration tools in scaling design operations.
Certifications And Awards
Six Sigma Certification
Timeline
Vice President
Zealous Services
10.2017 - Current
Account Manager
Sybrant Technologies
01.2014 - 12.2016
Client Manager
RR Donnelley
01.2011 - 01.2014
Trainer
Serco
12.2006 - 08.2010
Team Leader
Copper Edge Technology Solutions
05.2005 - 12.2006
BBA - undefined
Madras University
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