Harish Babu Parella

Deputy Medical Superintendent

Medicover Hospitals, HITEC City (Flagship Unit of Medicover India Group), February 2024 – Present, Reporting to: Medical Director.

• Oversee clinical, operational, medico-legal, and quality compliance functions at the flagship unit.
• Lead initiatives to improve patient safety, service quality, and operational efficiency.
• Manage and coordinate outpatient clinics, including infrastructure planning, SOP design, and workflow optimization.
• Reduce doctor no-shows, enhance scheduling efficiency, and ensure adherence to prescription norms, and SOP compliance.
• Develop and enforce SOPs for admissions, discharges, documentation, and pre-anesthetic checks (PAC).
• Strengthen doctor relations, addressing concerns related to patient management, and hospital operations.
• Anticipate and mitigate medico-legal risks through proactive documentation, staff training, and patient counseling.
• Conduct Root Cause Analysis (RCA) and implement Corrective and Preventive Actions (CAPA) for escalations.
• Lead internal audits of clinics and hospitals, ensuring adherence to quality and safety standards.
• Deliver training programs for staff and doctors to reinforce clinical excellence and compliance.
• Collaborate with marketing teams for digital campaigns, medical content vetting, and surgeon profile verification.
• Participate in P&L discussions, providing strategic inputs for operational efficiency and profitability.
• Coordinate with the sales, supply, and operations teams to ensure seamless service delivery across zones.

• Managed and coordinated the Duty Medical Officer (DMO) duty roster, scheduling, and attendance tracking.
• Prepared and verified DMO paysheets, ensuring accuracy and compliance with hospital policies.
• Monitored patient progress notes, medication charts, initial assessments, and discharge summaries.
• Ensured comprehensive and compliant clinical documentation according to hospital SOPs.
• Conducted training sessions for DMOs to improve documentation, patient care, and communication.
• Collaborated with consultants and nursing teams to ensure effective patient management and care continuity.

Actively participated in managing elective and emergency neurosurgical cases, providing comprehensive patient care.

Assisted in pre-operative evaluations, surgical assistance, and post-operative management.

Collaborated with consultants to ensure adherence to neurosurgical protocols, and optimal patient outcomes.

Gained hands-on experience in neurotrauma, spine, and cranial surgeries, contributing to departmental excellence.

Supported hospital administration in implementing clinical governance and quality standards.