HARISHKUMAR PUCHA
Navi Mumbai
Summary
Customer Service Executive with extensive experience at HDFC ERGO GENERAL INSURANCE, specializing in problem solving and workflow optimization. Proven ability to enhance client satisfaction through effective communication and relationship management. Consistently resolves complex issues, ensuring timely claim approvals and efficient service delivery. Knowledgeable in Artificial Intelligence applications relevant to customer service.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
HDFC ERGO GENERAL INSURANCE
Bhandup
2020.10 - Current
- Resolved customer complaints and issues with efficiency.
- Educated clients on insurance products and coverage options.
- Collaborated with underwriting teams to expedite claim approvals.
- Maintained accurate records of customer interactions and transactions.
Senior Customer Service Executive
Platinum One
2020.02 - 2020.10
- Company Overview: Sales process
- This was project by K. Raheja and constructions.
- Main objective was to gather as many as customer in order to sell the flats in Mumbai, Pune and Hyderabad locations.
- Sales process
Senior Customer Service Associate
Teleperformance DIBS
2017.11 - 2020.01
- Company Overview: Email and Chat process
- This is outsource for the insurance company where we used to handle the 'Partners and Rewards' department.
- Main objective was to resolve the customer's rewards issue and help to review their rewards.
- Email and Chat process
Customer Service Executive
Gebbs Healthcare Solution Pvt Limited
2016.05 - 2017.07
- Company Overview: Medical Billing
- This was a billing project where I used to handle the client's claims given from the medical professionals.
- Our main objective was to track the claim status and make sure the bill gets through the insurance company and the medical professionals get their money.
- Medical Billing
Education
B.Sc. (I.T) -
Changu Kana Thakur Sr. College
New Panvel04.2015
H.S.C -
Changu Kana Thakur Jr. College
New Panvel02.2011
S.S.C -
Changu Kana Thakur Vidyalaya
New Panvel03.2009
Skills
- Workflow optimization
- Problem solving
- Time management
- Presentation skills
- Relationship building
- Artificial intelligence
Relocation Plan
Yes
Timeline
Customer Service Executive
HDFC ERGO GENERAL INSURANCE
2020.10 - Current
Senior Customer Service Executive
Platinum One
2020.02 - 2020.10
Senior Customer Service Associate
Teleperformance DIBS
2017.11 - 2020.01
Customer Service Executive
Gebbs Healthcare Solution Pvt Limited
2016.05 - 2017.07
B.Sc. (I.T) -
Changu Kana Thakur Sr. College
H.S.C -
Changu Kana Thakur Jr. College
S.S.C -
Changu Kana Thakur Vidyalaya