Harish Selvaraj
Chennai
Summary
Strategic leader with 19 years of experience building revenue streams, scaling operations, and leading enterprise partnerships with global brands. Proven at leveraging data, technology, and automation to optimize workflows, enhance customer experience, and drive business transformation at scale. Experienced leader with strong expertise in strategic planning, P&L management, and building high-performance teams to deliver sustained growth and profitability.
Overview
21
21
years of professional experience
Work History
Vice President
Zealous Services
10.2017 - Current
- Launched a new business vertical, generating $20M in revenue, and establishing a scalable growth engine.
- Raised strategic investments to accelerate expansion, technology adoption, and market penetration.
- Built the 3D design studio from the ground up, and scaled it to a 700+ member global team.
- Owned end-to-end P&L responsibility, driving sustained revenue growth, margin expansion, and cost discipline.
- Managed and grew strategic enterprise accounts, including Amazon, Walmart, and Target, delivering high-quality XR and immersive 3D content at scale.
- Led large-scale operations and delivery, reducing production turnaround time by 47% through workflow optimization and process re-engineering.
- Ideated, built, and deployed a proprietary CRM platform to improve operational efficiency, visibility, and decision-making.
- Defined and implemented core business and operational metrics, enabling data-driven execution, forecasting, and performance management.
- Established governance frameworks, KPIs, and reporting cadence to support predictable, high-quality delivery.
Account Manager
Sybrant Technologies
01.2014 - 12.2016
- Led customer experience and account growth, ensuring seamless project execution
- Developed and implemented sales strategies to expand revenue opportunities
- Spearheaded go-to-market strategies, aligning sales and marketing for business growth
- Oversaw operations and service delivery, ensuring efficiency and quality management
- Acquired and expanded new customer accounts, driving continuous business growth
- Coordinated presales efforts and seamless customer onboarding with delivery teams
Client Manager
RR Donnelley
01.2011 - 01.2014
- Managed team performance, ensuring compliance with key SLAs and operational metrics
- Developed long-term growth strategies, enhancing team motivation and productivity
- Strengthened client relationships, effectively handling escalations and ensuring service excellence
- Provided mentorship and training, addressing skill gaps and enhancing workforce capabilities
- Led process optimization, improving efficiency, accuracy, and project execution
- Supervised workforce planning, tracking utilization, capacity, and resource allocation
Trainer
Serco
12.2006 - 08.2010
- Trained and mentored new executives in product knowledge, customer service, and sales
- Designed and delivered sales and articulation training, enhancing persuasion techniques
- Provided ongoing feedback and coaching, improving team productivity
- Created and refined training materials, ensuring continuous learning and development
- Facilitated training needs analysis, developing tailored training programs
Team Leader
Copper Edge Technology Solutions
05.2005 - 12.2006
- Led and mentored a team of 45 sales executives, consistently surpassing sales targets
- Oversaw capacity planning and performance reviews, maintaining high team efficiency
- Implemented attrition control strategies, including EWS and one-on-one coaching
- Collaborated with HR for recruitment and onboarding, strengthening the sales workforce
Education
BBA -
Madras University
01.2009
Skills
- Growth strategy and execution
- Enterprise partnerships
- Leadership and team building
- Process optimization
- P&L management
- Operational excellence
Websites
Personal Information
Title: VP Operations
Certifications And Awards
Six Sigma Certification
Public Speaking And Industry Contributions
- Featured Speaker at AWE ASIA – Discussed advancements in XR and 3D design.
- Featured Speaker at E-commerce Expo Singapore – Spoke on the future of product visualization and immersive tech.
- Featured Speaker at Slack Summit Chennai – Addressed the role of collaboration tools in scaling design operations.
Projects And Contributions
- XR Innovations for E-commerce – Developed scalable 3D solutions for product visualization, enhancing customer engagement for Amazon and Walmart.
- Workflow Automation – Ideated, built, and deployed a proprietary CRM platform to improve operational efficiency, visibility, and decision-making
- Created Image Repositories – Built structured repositories for enhancing productivity and operational efficiency.
Timeline
Vice President
Zealous Services
10.2017 - Current
Account Manager
Sybrant Technologies
01.2014 - 12.2016
Client Manager
RR Donnelley
01.2011 - 01.2014
Trainer
Serco
12.2006 - 08.2010
Team Leader
Copper Edge Technology Solutions
05.2005 - 12.2006
BBA -
Madras University