Haritha Chalasani
Hyderabad,TG
Summary
Proven achiever with extensive experience at Canara Bank, adept in Oracle FlexCube and MS Office tools.
Skilled in understanding and addressing customer needs,
Great experience in facilitating positive customer experiences in retail Banking including Loans and Advances.
Exhibits strong command of Canara Banks customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue, and resolving conflicts.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Associate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Sr. Customer Service Associate
Canara Bank
06.2013 - Current
- Involved in user testing of Oracle FlexCube system as aa end user during upgrade of system.
- Executed various test cases/scenarios in test environment and record errors/issues identified during testing.
- Generated multiple reports and tested as part of testing.
- Greeted customers and listened closely to problems described to determine solutions
- Developed and maintained strong relationships with customers to foster repeat business
- Resolved customer service issues using company processes and policies and provided updates to customers
- Proactively addressed customer concerns in order to prevent escalations and complaints
- Interact and understand customer needs who walk in to branch for their regular activities and address their issues, work, etc.
- Provide details of account opening, various loans and advances, DDs, Statements, etc. to customers.
- As a Teller, handle all deposits and withdrawals of customers and tally Branch debits and credits by end of business every day.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Education
MBA - Finance And HR
Bharat PG College For Women, Osmania University
Hyderabad05.2011
Skills
- Oracle FlexCube as End User
- MS Office tools
- HCM Business Processes
- GIS Drawings
Accomplishments
- Collaborated with team of 15 in the user acceptance Testing Flex Cube upgrade and got appreciation from IT department.
- Documented and Reported more than 50 critical and high priority issues during the system testing.
Additional Information
Grate Team Player with leadership skills along with design and architecture skills in the past experience as team lead at Ram Infotech.
Languages
Telugu
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Personal Details
Date of Birth: 20-Mar-1986
Spouse Name: Udaya Bhaskar Reddy
Address: Flat No 210 D, Devi Homes, Bachupally, Hyderabad.
Timeline
Sr. Customer Service Associate
Canara Bank
06.2013 - Current
MBA - Finance And HR
Bharat PG College For Women, Osmania University