Haritha N Kumar
Salem
Overview
6
6
years of professional experience
Work History
Support Specialist - KYC/ATO support
Revolut Technologies India Pvt Ltd
12.2023 - Current
- Helping users with onboarding experience through in-app live chat
- Analysing KYC documents and data, reviewing accounts
- Collaborating with teams across the world to tackle user's issues
- Analysing risk assessments and red flags
- Identifying and helping users with Fincrime processes
- Investigating account takeover reports and fraudulent transactions reports, whenever needed
- Working with product teams to ensure that users stay at the forefront of everything we do
Relationship Manager Premium Accounts
RBL Bank Ltd
04.2023 - 10.2023
- Front Desk Operations, Customer Service and UIDAI services
- Handling and authorizing day to day transactions through Finacle
- Dealing with customer queries by providing right solutions
- Portfolio Management using CRM software
- Investment advisor for portfolio customers
Branch Relationship Officer
Axis Bank Ltd
07.2021 - 05.2022
- Handled the front desk operations of the branch
- Handling and authorizing day to day transactions through specialized platform Saksham
- Processing KYC documents and data for reviews and onboarding
- Dealing with customer queries by providing right solutions
- Analyzing the ETB customer's KYC information and completing it within time based on their risk profile
- Tracking CTR, STR report of all customers and performing due diligence on their financial activities for AML policies with CDD report
- CRM NXT a platform for analyzing and managing all portfolio Customers by providing a satisfactory service
Customer Relationship Officer
Bandhan Bank Ltd
05.2019 - 06.2021
- Handled Cash and Non- cash transactions of the branch
- Handled front desk and cheque clearing operations
- Worked on Newgen, E-Forms and E-workflow, platforms used for SR (Service Request) processing and customer onboarding
- Processing KYC documents and data for KYC reviews
- Ensured branch adheres towards KYC policies by collecting the customer details, scrutinizing and updating it on time-to-time completion
- Coordinated with management on AML norms and regulations by conducting EDD on customer transactions and their profile
Timeline
Support Specialist - KYC/ATO support
Revolut Technologies India Pvt Ltd
12.2023 - Current
Relationship Manager Premium Accounts
RBL Bank Ltd
04.2023 - 10.2023
Branch Relationship Officer
Axis Bank Ltd
07.2021 - 05.2022
Customer Relationship Officer
Bandhan Bank Ltd
05.2019 - 06.2021