Sachin Kumar
Bengaluru,Karnataka
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
Support Specialist (KYC/ATO/Chargeback Fraud)
Revolut Technologies India Pvt Ltd
Bengaluru
4 2024 - Current
- Providing KYC/CDD analysis of over 50 individual customers per day
- Undertaking research, documents checks, and financial crime risk assessment via internal and external sources and Performing screenings
- Detecting and reporting suspicious activity including predicate offenses of money laundering and terrorist financing
- Ensuring all documents submitted for CDD are in line with internal policies
- Identifying and analyzing alerts generated by the monitoring system in order to identify potentially suspicious activity
- Escalating any red flags and potential risks to the escalation team
- Handling sensitive or confidential information with discretion and in compliance with regulations
- Working with other teams internationally to address and resolve customer issues.
Senior Representative, Advisor
Concentrix Daksh Service India Pvt ltd
Bengaluru
2022.12 - 2024.04
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
- Documented and detailed calls and complaints using call center's CRM database
- Addressed customer account discrepancies and concerns
- Escalated complicated customer account issues to supervisors and help desk workers
- Detailed payment options and explained price, receipt and billing details to customers
- Approved and terminated customer contracts upon request
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Utilized customer service software to manage interactions and track customer satisfaction.
Sales Consultant
Elite Motors Pvt Ltd
Bengaluru
2019.06 - 2022.10
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
- Answered telephone and email inquiries from potential customers
- Qualified buyers by matching requirements and interests to various car models and discussing finance options
- Completed registration paperwork and sales documentation
- Responded to customer enquiries via telephone and email
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Science - Nautical Science
International Maritime Academy
Chennai, Tamilnadu 2015.03 - 2019.05
Pre university Science -
KLE Education Society
Bengaluru, Karnataka 2013.06 - 2015.03
High School Diploma -
Venus International Public School
Bengaluru, Karnataka 2012.06 - 2013.04
Skills
Problem Resolution
Client Guidance
Data Classification
Customer Transactions
Data Collection
Complaint Resolution
Product Knowledge
Account Updating
Technical Troubleshooting
Chargeback Management
Certification
A+ (Hardware)
Languages
English
Kannada
Tamil
Hindi
Disclaimer
I hereby declare that all the information provided by me in this resume is true and correct to the best of my knowledge and belief.
Timeline
Senior Representative, Advisor
Concentrix Daksh Service India Pvt ltd
2022.12 - 2024.04
Sales Consultant
Elite Motors Pvt Ltd
2019.06 - 2022.10
Bachelor of Science - Nautical Science
International Maritime Academy
2015.03 - 2019.05
Pre university Science -
KLE Education Society
2013.06 - 2015.03
High School Diploma -
Venus International Public School
2012.06 - 2013.04
Support Specialist (KYC/ATO/Chargeback Fraud)
Revolut Technologies India Pvt Ltd
4 2024 - Current
A+ (Hardware)
N+ (Networking)
Linux
AWS and Devops
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