Aafreen Gaurav
Greater Noida
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Convincing customer care executive with persuasive attitude and professional demeanor. Well-organized and consistently exceeds all goals. Adept at receiving incoming calls from current, future and prior customers to discuss billing issues. Several years of experience in customer and personal service industry.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Tech mahindra
Noida
08.2023 - Current
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Resolved billing issues and disputes through effective problem solving techniques.
- Gathered customer feedback and reported it to management for further action.
Customer Care Executive
unihealth
Ghaziabad
01.2022 - 01.2023
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Resolved billing issues and disputes through effective problem solving techniques.
- Assisted customers with product selection based on individual needs.
- Monitored customer trends to identify potential issues or opportunities for improvement.
Education
Master of Arts - English Language And Literature
CCS University
Meerut03-2005
Bachelor of Arts - Art And Education
CCS University
Meerut03-2003
Skills
- Call Center Operations
- Payment Processing
- Quality Assurance
- Understanding of negotiation techniques
- Procedure optimization
- Documentation And Reporting
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Customer Care Executive
Tech mahindra
08.2023 - Current
Customer Care Executive
unihealth
01.2022 - 01.2023
Master of Arts - English Language And Literature
CCS University
Bachelor of Arts - Art And Education
CCS University
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