Harjot Singh
Mumbai
Summary
Seeking entry-level opportunities to expand skills while facilitating company growth. Data-driven Sales Operations Specialist with demonstrated success streamlining sales process to maximize efficiency. Interprets high-level sales strategies and translates into system and process requirements to support execution and business impact. Proven CRM subject matter expert with experience creating reports and managing dashboards to extract key business insights.
Overview
4
4
years of professional experience
Work History
Team Leader, Sales Operations
The Greenwoods Retreat
Dehradun
01.2022 - 04.2024
- Developed strategies for improving customer service standards and increasing sales productivity.
- Monitored staff performance and provided feedback on areas of improvement.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Provided daily direction and guidance to team members in Sales Operations.
- Maintained accurate records of customer orders, invoices, and payment information.
- Evaluated data from surveys to determine customer satisfaction levels.
- Coached team members on best practices for achieving success in their roles.
- Resolved customer complaints quickly and efficiently.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
HR Recruiter
The Greenwoods Retreat
Dehradun
11.2019 - 12.2021
- Source qualified candidates through online job boards, social media networks, referrals.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Organized internal events such as lunch and learns or team building activities for current employees.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Provided hiring status updates to HR and managers for comprehensive oversight.
Education
Bachelor of Arts - Organizational Leadership
Panjab University
Chandigarh, India05-2022
Skills
- Sales Reporting
- Sales Strategy Implementation
- Staff Development
- Coaching and Mentoring
- Sales Training
- Team motivation
- Revenue development
- Order Processing
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Affiliations
⋄ Silver Medalist in Yoga at the State Level School Games.
⋄ Gold Medalist in the International Trophy of Taekwondo Federation of India.
⋄ First Prize winner in Youth Festival singing competition.
Hobbies
Music: Singing, composing music, and writing lyrics for original songs.
Poetry: Writing profound and philosophical poems exploring diverse
themes.
Cooking: Enjoy experimenting with flavors and creating delicious dishes. Skilled in North Indian Food.
Timeline
Team Leader, Sales Operations
The Greenwoods Retreat
01.2022 - 04.2024
HR Recruiter
The Greenwoods Retreat
11.2019 - 12.2021
Bachelor of Arts - Organizational Leadership
Panjab University
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