HARPREET KAUR
New Delhi
Summary
Results-driven Customer Service Associate skilled in client relationship management and support. Expertise in addressing customer queries and resolving complaints, ensuring satisfaction through tailored solutions. Strong communicator with proven ability to foster loyalty and collaboration within teams.
Overview
11
11
years of professional experience
Work History
Contact Centre Associate
Concentrix
10.2020 - 02.2026
- Provided international customer support through chat and email for customers across the EU market (UK process).
- Assisted customers with product and service-related enquiries, ensuring prompt and effective resolutions.
- Resolved customer concerns by providing accurate information and appropriate solutions.
- Identified customer needs, recommending suitable products and services to enhance satisfaction.
- Maintained accurate customer records and achieved quality and productivity targets.
- Collaborated with internal teams to facilitate timely resolution of customer issues.
Client relationship executive
CPM India Sales & Marketing Pvt. Ltd.
01.2018 - 01.2020
- Managed customer queries via phone and email, ensuring prompt resolution and satisfaction.
- Remained calm under pressure to handle customer complaints and solve problems.
- Responded to customer emails with accurate, professional replies.
- Followed-up on customer interactions to provide further support.
- Provided customers with detailed information on BMW services and events, enhancing their knowledge and engagement.
- Sent event invitations through email to increase customer participation and engagement.
Buisness development executive
Vantage Immigration Consultancy Services Pvt. Ltd.
01.2016 - 01.2018
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Assisted clients in navigating immigration and visa application processes, enhancing their understanding of requirements.
- Guided clients on documentation requirements while maintaining accurate customer records to support service delivery.
- Responded to client queries via phone and email, ensuring timely resolution of issues.
- Researched prospective clients to develop and execute cold call lists.
HR Recruiter
Elite HR Practices
01.2015 - 01.2016
- Coordinated sourcing, screening, and interview processes while maintaining client communication to ensure alignment with recruitment goals.
- Facilitated candidate communication throughout recruitment process, delivering timely feedback and updates to enhance candidate experience.
- Researched ideal candidates using range of platforms, including LinkedIn, social media and CV database tools.
Education
Bachelor of Computer Applications (BCA) -
Maharshi Dayanand University
Intermediate - Business Commerce
Guru Harkishan Public School
Matriculation -
Guru Harkishan Public School
Skills
- Customer Service
- Chat support
- Email support
- Product support
- Conflict resolution
- Customer follow-up
- Quality assurance
- Complaint Handling
- Customer Satisfaction
- Upselling
- Process optimisation
- Time Management
- Problem Solving
- Decision making
- Team Collaboration
- Active Listening
- Communication Skills
- Relationship management
Languages
English
Hindi
Punjabi
Timeline
Contact Centre Associate
Concentrix
10.2020 - 02.2026
Client relationship executive
CPM India Sales & Marketing Pvt. Ltd.
01.2018 - 01.2020
Buisness development executive
Vantage Immigration Consultancy Services Pvt. Ltd.
01.2016 - 01.2018
HR Recruiter
Elite HR Practices
01.2015 - 01.2016
Bachelor of Computer Applications (BCA) -
Maharshi Dayanand University
Intermediate - Business Commerce
Guru Harkishan Public School
Matriculation -
Guru Harkishan Public School