MIRZA MEHMOOD ALI BAIG
Hyderabad
Summary
Results-driven professional with experience at Webhelp, excelling in content moderation and data analysis. Enhanced platform safety by proactively identifying harmful trends and implementing effective escalation procedures. Demonstrated strong customer service and time management skills, significantly improving user experience and contributing to a positive online community.
Overview
3
3
years of professional experience
Work History
Contact Centre Associate
Webhelp
10.2022 - 11.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Ensured high accuracy in identifying and flagging prohibited materials, enhancing site quality
- Minimized response time for content review, enhancing safer online environment for users.
- Facilitated development of clear escalation procedures for managing complex violations and sensitive issues
- Systematically identified areas necessitating policy updates or clarifications, minimizing inconsistencies in content moderation decisions.
Internship as Bench Sales Recruiter
Genuine Lamp Hyderabad
04.2021 - 04.2022
- Responsible for handling IT requirements from US based clients
- Responsible for full cycle recruiting - Interview, Offer, Negotiation and Closed candidates for assigned requisitions.
- Reduced employee turnover by identifying potential retention issues early in the recruitment process and addressing them effectively with hiring managers before making offers.
- Managed 13 candidates throughout hiring process by conducting interviews and background checks and coordinating training
- Implemented targeted recruiting strategies for faster talent acquisition and reduced time-to-fill for open positions.
- Utilized advanced search techniques on LinkedIn Recruiter for effective headhunting of passive sales professionals.
Education
Bcom Computer Application - Accounting And Finance
Aurora's Degree & PG College
Hyderabad 09.2023
INTERMEDIATE - CEC
NEW CHAITANYA JUNIOR COLLEGE
Hyderabad Skills
- Content moderation
- Data analysis
- Trend identification
- Escalation procedures
- Policy development
- Customer service
- Time management
Disclaimer
I hear by declare that the information stated above is true and correct to the best of my knowledge.
Timeline
Contact Centre Associate
Webhelp
10.2022 - 11.2023
Internship as Bench Sales Recruiter
Genuine Lamp Hyderabad
04.2021 - 04.2022
Bcom Computer Application - Accounting And Finance
Aurora's Degree & PG College
INTERMEDIATE - CEC
NEW CHAITANYA JUNIOR COLLEGE
Similar Profiles
MANAR AL-ZUBAIDIMANAR AL-ZUBAIDI
Customer Support Agent at WebHelpCustomer Support Agent at WebHelp
Zaid ObeidatZaid Obeidat
Content Moderator at WebhelpContent Moderator at Webhelp
Denis LerondDenis Lerond
Téléconseiller at WebhelpTéléconseiller at Webhelp