Harsh Agarwal
Kolkata
Summary
Dynamic Business Development Executive with a proven track record at Amazon, enhancing customer relations and leading cross-functional teams to exceed project objectives. Excelled in market research and digital marketing, demonstrating exceptional communication and leadership skills. Known for innovative strategies in sales and customer service, significantly improving customer experience and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Advertiser Expert
Amazon
Kolkata
01.2025 - Current
- Developed targeted advertising campaigns across various platforms for diverse product ranges.
- Managed budget allocations for advertising initiatives, optimizing spend efficiency.
- Collaborated with cross-functional teams to align marketing efforts with business objectives.
SPS- T4
Amazon
Kolkata
12.2023 - 01.2025
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Seller Support Associate Sr., L3 Level 3
Amazon
Kolkata
06.2022 - 12.2023
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Performed daily audits of seller accounts for compliance with Amazon policies.
- Monitored seller performance metrics to identify trends in customer service issues.
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Conducted quality assurance checks on outgoing emails to ensure accuracy of information provided.
- Responded quickly to escalated customer issues within established SLA's.
D2VCS
Amazon
Kolkata
09.2021 - 04.2022
- Solved customer problems and offered technical support on digital devices.
- Handled retail and digital queries in a high-paced, target-oriented environment.
- Acknowledged by customers and supervisors for good interpersonal and communication skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Business Development Executive(Informal)
Manaksia House
Kolkata
04.2018 - 03.2019
- Developed and executed a client referral system to gain quality sales leads.
- Targeted, prospected, and presented compelling business propositions to potential customers.
- Met with prospects and existing clients, and demonstrated products and services to close gaps in clients' businesses while growing company sales and revenues.
- Good knowledge in the field of product development and marketing of products, such as galvanized sheets and color-coated sheets.
- Recognized as an excellent communicator, with strong negotiating and persuasive techniques.
Management Trainee(Internship)
Sun Ace Chemical Pvt Ltd.
Delhi
11.2017 - 12.2017
- Learned to manage a team of first year interns
- Guided them to complete targets of chemical sales through inbound marketing and selling techniques
- Learned the art of leadership and perseverance
- Also learned to be the bridge between my team and the higher staff
Education
BBA(honours) - Marketing
St. Xavier's College
Kolkata, West BengalDigital Marketing
Simplilearn
Skills
- Strong, and confident monologue
- Marketing
- Communication skills
- Business development
- Leadership
- Training & Development
- Customer Relations
- Quality Assurance
- Analytical Thinking
- Team building
- Analytical and Critical Thinking
- Project Planning
- Direct and indirect sales
- Market research
- Digital marketing
- Sales strategy
Certification
- Hoot suite Platform Certification, Present
- PPC FOUNDATION, Present
Extra -Curricular
XMC COMMITTEE MEMBER, 07/01/16, 11/30/17, Collected sponsorship of approximately 2 lakh during my tenure as committee member., Played a vital role as Head MC during the conduction programmes and feasts.
Timeline
Advertiser Expert
Amazon
01.2025 - Current
SPS- T4
Amazon
12.2023 - 01.2025
Seller Support Associate Sr., L3 Level 3
Amazon
06.2022 - 12.2023
D2VCS
Amazon
09.2021 - 04.2022
Business Development Executive(Informal)
Manaksia House
04.2018 - 03.2019
Management Trainee(Internship)
Sun Ace Chemical Pvt Ltd.
11.2017 - 12.2017
BBA(honours) - Marketing
St. Xavier's College
Digital Marketing
Simplilearn