HARSH AGRAWAL
Mathura
Summary
A detail-oriented professional with experience in business operations, customer handling, and data analysis. Currently managing operations and growth in the UPSC vertical at Physics Wallah, with a proven track record in handling escalations, managing seminar projects, and enhancing customer satisfaction. Strong skills in communication, management, and cross-functional collaboration.
Overview
3
3
years of professional experience
Work History
Manager - Business Operations and Growth (UPSC Vertical)
Physics Wallah Pvt. Ltd.
05.2024 - Current
- Spearheaded 500+ escalation case resolutions, seminar planning for 20+ events, and enrollment of 250+ BA degree programs.
- Streamlined 500+ batch access processes, booked 1000+ orders, and resolved 7000+ delivery issues to improve efficiency.
- Improved customer satisfaction for 1000+ clients through enhanced communication and resolution strategies.
- Developed strong management and cross-departmental collaboration skills through hands-on experience.
Data Analytics Intern
LWB Private Ltd.
05.2022 - 07.2022
- Optimized courier delivery routes, reducing delivery times by 20%.
- Implemented tiered pricing strategies, increasing revenue by 8%.
- Analyzed customer feedback to drive operational improvements and service quality.
Education
B.Tech - Pharmaceutical Engineering & Technology
Indian Institute of Technology (BHU)
05-2024
CBSE -
Heera Singh Public School
Mathura, U.P01.2019
CBSE -
M.M.K.S.S. Vidya Mandir
Mathura, U.P01.2017
Skills
- Python
- SQL
- Advanced MS Excel
- Jupyter Notebook
- Data Analysis
- Customer Handling
Honorsandawards
- Special Mention Award: Contribution to the Games and Sports Council, IIT (BHU).
- Gold Medalist: Spardha'22 (Weightlifting Under 69 kg).
- Silver Medalist: Inter-Hostel Powerlifting Competition (67 kg).
Extracurricular Activities
- Represented IIT (BHU) at Inter IIT 2022 Weightlifting events.
- Active member of Inter-Hostel Kabaddi Team.
Projects
Business Statistics and Analysis Capstone Project
- Developed predictive models for housing market values using linear regression (R² = 0.53499).
- Cleaned and analyzed multi-year data from the American Housing Survey.
Stock Price Prediction
- Built a stock price forecasting model using ARIMA and time series analysis.
- Conducted exploratory data analysis and anomaly detection using statistical tests.
Positions Of Responsibility
- Captain - Weightlifting Team, IIT (BHU), 2023-2024
Led the team to a gold medal victory at Spardha'22.
Increased participation by 30% through dynamic training programs and team engagement. - Events Team Head - Spirit'23, IIT (BHU), 2022 - 2023
Coordinated online and offline events with a 15-member team.
Ensured seamless execution through effective delegation and time management.
Timeline
Manager - Business Operations and Growth (UPSC Vertical)
Physics Wallah Pvt. Ltd.
05.2024 - Current
Data Analytics Intern
LWB Private Ltd.
05.2022 - 07.2022
CBSE -
Heera Singh Public School
CBSE -
M.M.K.S.S. Vidya Mandir
B.Tech - Pharmaceutical Engineering & Technology
Indian Institute of Technology (BHU)
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