Harsh Arora
Pune
Summary
Results-driven and highly adaptable professional with over 8 years of experience in relationship management within the mortgage sector, specializing in client relationship building, sales, and operations. Proven track record of successfully managing complex processes, leading cross-functional teams, and delivering tailored solutions to meet client needs. Adept at handling high-stakes negotiations, managing stakeholder expectations, and ensuring project success. Now seeking to leverage strong organizational, communication, and problem-solving skills in a project management role within the IT industry. Passionate about driving project outcomes, managing timelines and budgets, and collaborating with diverse teams to deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Relationship Manager, Corporate Banking-Mortgages
Axis Finance Ltd
Pune
07.2022 - Current
- Built and nurtured strong relationships with existing corporate clients, gaining a deep understanding of their financial needs, and proactively identifying opportunities for new business deals through the DSA channel.
- Conducted detailed assessments of clients' financial requirements, risk profiles, and creditworthiness, collaborating closely with the credit underwriting team to structure mutually beneficial loan proposals.
- Presented structured loan proposals to senior management for approval, and negotiated terms with clients, ensuring smooth closure of deals.
Relationship Manager, Mortgages
Aditya Birla Finance Ltd
Pune
06.2021 - 07.2022
- Identified and empaneled the right channel partners, expanding reach and market penetration while establishing strong relationships with key DSA partners to drive business acquisition.
- Conducted regular training sessions at DSA offices, educating partners on products, policies, and documentary requirements, while leveraging deep understanding of processes for quicker decision-making.
- Collaborated with internal teams to ensure excellent customer service, negotiated with customers to increase business yield, and maintained a focus on customer satisfaction.
Partner
Harsh Plywood And Hardware
Tatanagar
03.2018 - 05.2021
- Developed strong communication and customer service skills by managing both sales and after-sales processes, ensuring a seamless client experience and marketing new business opportunities for growth.
- Led B2B sales for turnkey projects, collaborating with interior designers, architects, and contractors, while staying up-to-date with industry innovations and expanding in-depth product and market knowledge.
- Enhanced organizational and leadership skills by overseeing a specialized team, managing point-of-sale operations, stock clearing, and ensuring effective project execution and customer satisfaction.
Manager, Sales, Self Employed Home Loan
Bajaj Housing Finance Ltd
Chennai
05.2017 - 02.2018
- Gained hands-on customer handling expertise by conducting personal meetings for both pre- and post-sales services in Chennai, ensuring a high level of customer satisfaction.
- Managed the full loan process, including opening customer accounts for pre-approved loans, closing consumer loans, and handling all associated documentation from sourcing to transaction completion.
- Developed deep market insight by offering a variety of products, including VAS products like insurance and property dossiers, while collaborating with operations and credit teams to deliver tailored solutions to customers.
Education
PGDM - Marketing
BALAJI INSTITUTE OF INTERNATIONAL BUSINESS
01.2017
B.Com -
SAVITRIBAI PHULE PUNE UNIVERSITY
01.2014
HSC -
INDIAN SCHOOL CERTIFICATE EXAMINATION
01.2011
SSC -
INDIAN CERTIFICATE OF SECONDARY EDUCATION EXAMINATION
01.2009
Skills
- AutoCAD
- Trimble SketchUp
- MS Office
- Corporate communications
- Creative team leadership
- Product positioning and branding
- Time management
- Sales collateral and support
- Negotiation
- Data Compilation
- Agile
Personal Information
Date of Birth: 10/10/92
Timeline
Relationship Manager, Corporate Banking-Mortgages
Axis Finance Ltd
07.2022 - Current
Relationship Manager, Mortgages
Aditya Birla Finance Ltd
06.2021 - 07.2022
Partner
Harsh Plywood And Hardware
03.2018 - 05.2021
Manager, Sales, Self Employed Home Loan
Bajaj Housing Finance Ltd
05.2017 - 02.2018
PGDM - Marketing
BALAJI INSTITUTE OF INTERNATIONAL BUSINESS
B.Com -
SAVITRIBAI PHULE PUNE UNIVERSITY
HSC -
INDIAN SCHOOL CERTIFICATE EXAMINATION
SSC -
INDIAN CERTIFICATE OF SECONDARY EDUCATION EXAMINATION
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