HARSH CHANDRA
Delivery Manager
Bengaluru
Summary
Seasoned Delivery Manager with over 14 years in the IT and Services sector, specializing in driving delivery management, business analysis, and project leadership. Demonstrated success in software product testing, quality assurance, and enhancing team efficiency. Known for exceptional problem-solving and stakeholder management, leading to sustained customer satisfaction and project success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Delivery Manager
Q2
01.2021 - 08.2024
- Led global delivery of Cloud Lending products(LOS/LMS Solutions) to ensure customer satisfaction and timely upgrades for over 50 clients worldwide
- Efficiently handled and executed customer upgrades, resulting in streamlining the process of upgrading Salesforce Sandbox to Production within a 12-week program
- Handled upgrade process by incorporating necessary modifications
- Led a diverse team of engineers, fostering teamwork and project success
- Provided guidance and mentorship to team members during all stages of software application development
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices
- Developed and maintained customer relationships to ensure smooth delivery
- Scoped and estimated project needs for proposals, aligning technical and team resources
QA Manager
Q2
08.2016 - 12.2020
- Executed and delivered complex ad-hoc projects including the Payroll Protection Plan and Loan Forgiveness programs amidst the Covid pandemic
- Initiated Software Upgrade process for Financial Institute's to offer latest releases
- Helped speed up the progress of both in-house and partner teams as necessary
- Managed and directed Accelerator Projects for Lease Product, concurrently worked on 4 projects during the execution phase
- Set up Salesforce environments, executed configuration tasks, and meticulously tested deployments and pre-defined flows before successful launch
- Assisted customers on-site throughout the requirement and initial implementation stages
Associate Lead
Yodlee InfoTech Private Limited
10.2010 - 07.2016
- Independently managed projects to deliver Yodlee Solutions to US-based Financial Institutions
- Successfully facilitated UAT sign-off and customer production launch through hands-on support at the client's site while delivering three concurrent projects
- Performed comprehensive function and performance tests on software applications including diverse product components such as PFM, FinApps, FastLink, Yodlee Customer Care, SDK and Platform Backend
- Enhanced team members' performance by providing subject matter expertise through guidance and mentoring
- Coordinated with Program team in defining client deployments, Collaborated with User Experience and Technical Publication team for usability, Worked with developers on collaborative end-to-end process flow development
- Enthusiastically illustrated product features in stakeholder demos while managing requests from strategic clients
- Actively participated in scrum meetings, overseeing QA responsibilities for go-live decisions
Senior Research Fellow
Indian Veterinary Research Institute (IVRI)
10.2009 - 09.2010
- Redesigned and restructured dynamic IVRI website
- Strengthened digital library and information management through NARS (e-GRANTH)
Education
Master of Computer Applications -
Bhai Parmanand Institute of Business Studies (GGSIP University)
New Delhi, India 08.2006 - 06.2009
Bachelor of Science - Computer Science
Maharaja Agrasen College, Delhi University
New Delhi, India 07.2003 - 05.2006
Skills
Agile & Scrum Methodologies
Delivery Management
Project Management
Team and Cross-functional Team Leadership
Stakeholder Management
Process Improvement
Innovation Management
Mentoring and Team Support
Requirement Analysis
Root Cause Analysis
SDLC / STLC
Change Request Management
Salesforce
JIRA
Accomplishments
- Team Player, 2020, Worked 24/7 for fast-paced product delivery of Payroll Protection Plan and Loan Forgiveness. Managing delivery, setting up Trial Source Org, enabling internal team members for thorough testing, and ensure production deployment was seamless.
- Spot Award, 2015, Handling WellsFargo Site based project and supported client queries.
- Spot Award, 2014, Q2 launch was difficult launch in terms of different components need to be integrated together, it was first of a kind. Q2 is a channel partner with sub-brand feature. It was the first client to report only one bug in SIT / UAT.
- Spot Award, 2013, Worked on delivering critical SDKEE Change Requests (CR's) and it was delivered to the client with Zero Bugs.
- Most Valuable Player (MVP) / IPad Recognition, 2011, For handling strategic clients CITI and RBC and make it a successful launch.
- Spot Award, 2011, Found the issue from the core and escalated to the management before getting it delivered to the client. It was resolved and successfully delivered through Maintenance Release.
Timeline
Delivery Manager
Q2
01.2021 - 08.2024
QA Manager
Q2
08.2016 - 12.2020
Associate Lead
Yodlee InfoTech Private Limited
10.2010 - 07.2016
Senior Research Fellow
Indian Veterinary Research Institute (IVRI)
10.2009 - 09.2010
Master of Computer Applications -
Bhai Parmanand Institute of Business Studies (GGSIP University)
08.2006 - 06.2009
Bachelor of Science - Computer Science
Maharaja Agrasen College, Delhi University
07.2003 - 05.2006
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