Harsh Dogra
Front Office Executive
Ludhiana
Summary
Dynamic Front Office Executive with a proven track record at Chandigarh University, excelling in operations management and customer engagement. Expertly coordinated inter-departmental communication and maintained inventory accuracy, enhancing service efficiency. Recognized for leadership in fostering a welcoming environment and resolving guest inquiries with professionalism and care.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Front Office Executive.
Chandigarh University
11.2024 - Current
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
Front Office Associate
Courtyard by Marriott
02.2024 - 09.2024
- Handling check-in and check-out.
- Maintaining departmental inventory and requisition.
- Maintaining a logbook for any handover.
- Handling and supervising at your service, taking care of all guest requests related to housekeeping and room service orders as well.
- Greeted guests and responded to guest inquiries in a personable and efficient manner to resolve guest concerns.
Industrial Trainee
JW Marriott Walnut Grove Resort and Spa
06.2022 - 11.2022
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Education
MBA - MBA in Human Resources
Chandigarh University
Mohali, India 05.2001 -
Bachelor of Science - Bsc.HHM(Hotel And Hospitality Management)
Chandigarh University
Mohali, India 05.2001 -
No Degree - Higher Secondary Education
USPC Jain Public School
Ludhiana, India 05.2001 -
No Degree - Secondary Education
USPC Jain Public School
Ludhiana, India 05.2001 -
Skills
Leadership and supervision
Customer engagement
Telephone reception
Operations management
Certification
PMKVY - Front Office Assistant
Timeline
Front Office Executive.
Chandigarh University
11.2024 - Current
Front Office Associate
Courtyard by Marriott
02.2024 - 09.2024
PMKVY - Front Office Assistant
08-2023
Appreciation Letter from Front office Manager
11-2022
Industrial Trainee
JW Marriott Walnut Grove Resort and Spa
06.2022 - 11.2022
MBA - MBA in Human Resources
Chandigarh University
05.2001 -
Bachelor of Science - Bsc.HHM(Hotel And Hospitality Management)
Chandigarh University
05.2001 -
No Degree - Higher Secondary Education
USPC Jain Public School
05.2001 -
No Degree - Secondary Education
USPC Jain Public School
05.2001 -