Harsh Gupta

• Manage technical support for QMetry products post-acquisition.
• Develop SQL reports, maintain product documentation, and collaborate closely with QA, Product, and Development teams for customer-focused improvements.

QMetry is a test management solution that streamlines software testing for QA teams, developers, and project managers, offering tools for efficient test planning, execution, tracking, and reporting.

• Served as the primary contact for customer inquiries, diagnosing and resolving complex issues.
• Delivered training on installation and best practices, reported bugs, and validated fixes.
• Created user manuals, knowledge base articles, custom SQL queries, and documented APIs with Postman collections for enhanced reporting and customer automation.

APS – Apple Production Support | Infosys
APS is a production support project for Apple Inc., maintaining critical internal applications for Sales, Marketing, R&D, and other teams, ensuring smooth daily operations through server maintenance, deployments, and application support.

• Supported critical internal applications for Apple Inc. by managing server maintenance, deployments, and security patches.
• Monitored server alerts using Splunk queries, created SQL-based custom reports, and delivered monthly Keynote presentations.
• Ensured process adherence, met SLAs, and handled deployments with testing validations on staging and production environments.

GPA: 76.48%