Harsh Gupta

• Manage L2/L3 technical support for QMetry products, resolving complex production issues.
• Supported on-premise deployments of QMetry, assisting customers with installation, upgrades, and environment setup across Linux platforms (Ubuntu, RHEL, Amazon Linux.
• Collaborate with Product, QA, and Engineering teams to troubleshoot and fix critical defects.
• Develop SQL-based reports and dashboards for enterprise customers.
• Maintain knowledge base and technical documentation to improve resolution time.

QMetry is a test management solution that streamlines software testing for QA teams, developers, and project managers, offering tools for efficient test planning, execution, tracking, and reporting.

• Served as primary technical contact for customers, resolving complex application and integration issues.
• Created custom SQL queries and reports for data analysis and reporting needs.
• Developed and shared Postman API collections for automation and integrations.
• Conducted product training sessions and onboarding for clients.
• Identified and reported bugs, and validated fixes in collaboration with engineering teams.

APS – Apple Production Support | Infosys
APS is a production support project for Apple Inc., maintaining critical internal applications for Sales, Marketing, R&D, and other teams, ensuring smooth daily operations through server maintenance, deployments, and application support.

• Supported critical internal applications for Apple Inc. by managing server maintenance, deployments, and security patches.
• Monitored logs using Splunk and resolved production incidents proactively.
• Managed deployments across staging and production environments.
• Created SQL reports for operational insights and tracking
  Delivered stakeholder presentations using Apple Keynote.

GPA: 76.48%