HARSH HIREN SHAH
Dombivli (East)
Summary
Accomplished Sales Force Excellence Manager at MSD Pharmaceuticals Pvt Ltd., adept in CRM systems and data analytics, significantly enhancing sales strategy insights. Skilled in fostering cross-functional teamwork and maintaining composure under pressure. Proven track record in driving operational excellence and implementing effective sales training, demonstrating exceptional project management and clear communication abilities.
Overview
3
3
years of professional experience
Work History
Sales Force Excellence - Manager
MSD Pharmaceuticals Pvt Ltd. (Payroll of Manpowergroup services India Pvt Ltd)
Mumbai
08.2023 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Expertise in CRM systems, and data analytics, to foster a high-performance sales culture.
- Collaborate with IT and data analytics teams to customize Salesforce dashboards and reports, providing real-time insights that inform sales strategy.
- Conduct training sessions for sales representatives on sales dashboards and the secondary sales portal.
- Analyze sales data to identify trends, and recommend actionable insights to senior management.
- Develop and implement standard operating procedures (SOPs) for sales processes, ensuring alignment with industry regulations and company policies.
- Trained end users on system usage after implementation is complete.
- Provided support for troubleshooting during system development process.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Coordinated with vendors and external partners to secure necessary resources and services.
- Ensured project compliance with industry standards and regulatory requirements.
- Received a total annual salary package amounting to INR 8,38,740/-.
- Gross monthly salary totals 67,795 & Net monthly salary is 65,995.
- Notice Period: 30 days.
Customer Service Executive - Premium Inbound
IDFC FIRST BANK LIMITED
Juinagar
12.2021 - 08.2023
- To handle incoming calls from premium customers related to savings accounts, current accounts, and salary accounts.
- Provide resolution on the first call.
- Handle calls with active listening, politeness, and provide proper resolution to customers' queries.
- Following up with the customer to resolve their concern within the provided turnaround time.
- Coordinating with other team members and departments to resolve customers' issues on priority.
- Putting ourselves in the customer's shoes to understand the queries of the customer in a better way.
- Worked on portals: Salesforce, SFDC, TCS baNCS (CBS), Pricing Engine, Aurion Pro, DCMS, DLMS, UPI.
- Department: Retail Liabilities.
- Notice Period: 90 days.
- Grade: Senior Officer.
- CTC - 3,93,698/-
- Monthly gross salary: 31,783/- and net salary: 29,783/-.
- Annual Performance Rating for 2022-23: 4.
Education
B.A.F - Accounting & Finance
Matrushi K.M. Patel Senior College of Commerce andScience
Thakurli01.2021
HSC -
Devkaben Kalyanji Virji Chheda (DKVC) JuniorCollege
Dombivli (E)01.2017
SSC -
Shree Vailankanni English School
Dombivli (W)01.2015
Skills
- Managing Assigned Responsibilities
- Task Execution Efficiency
- Adaptable to Extended Hours
- Weekend and Holiday Availability
- Project management
- Clear communication
- Time management
- Trend analysis
- Relationship building
- Cross-functional teamwork
- Verbal and written communication
- Complex Problem-solving
- Work prioritization
- Salesforce management
- Data analysis
- Presentations
- Problem-solving
- Teamwork and collaboration
- Quick learner
- Adaptability and flexibility
- Fast learner
- Data entry
- Dashboard Training for Sales Teams
Extracurricular Activities
Represented School in Cricket & Indoor Sports Competition at Inter-school Level. Been a member of the Young Brigade (KDO) -Mumbai, helping organize educational awareness drives across the city. Flexibility to work overtime and on weekends/holidays
Disclaimer
I hereby declare that the information provided is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Gujarati
- Marathi
Personal Information
- Total Experience: 2.11 yrs
- Age: 25
- Date of Birth: 12/06/98
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Affiliations
- Music Enthusiast: Passionate about exploring diverse music genres, which inspires creativity and relaxes the mind.
- Gaming: Enjoy playing both indoor and outdoor games, as well as PC games, which enhances teamwork and strategic thinking skills.
- Travel: Actively explore new places and cultures, travelling with cousins and friends.
References
References available upon request.
Timeline
Sales Force Excellence - Manager
MSD Pharmaceuticals Pvt Ltd. (Payroll of Manpowergroup services India Pvt Ltd)
08.2023 - Current
Customer Service Executive - Premium Inbound
IDFC FIRST BANK LIMITED
12.2021 - 08.2023
B.A.F - Accounting & Finance
Matrushi K.M. Patel Senior College of Commerce andScience
HSC -
Devkaben Kalyanji Virji Chheda (DKVC) JuniorCollege
SSC -
Shree Vailankanni English School
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