SHEEL HEMANT RAO
Vadodara
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Team Leader
the belgian waffle
Vadodara
12.2023 - 08.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Beanie Mc Cafe
MCDONALDS
Vadodara
12.2021 - 07.2022
- In this organization, my designation was Beanie Mc Cafe.
- Managed daily balancing activities including verifying deposits, preparing currency transaction reports, reconciling shift reports, and preparing bank deposits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Reviewed daily sales reports and provided feedback to management regarding any discrepancies or issues identified.
Education
Bachelor Of COMMERCE -
THE MAHARAJA SAYAJIRAO UNIVERSITY OF VADODARA
01.2023
Higher Secondary Education -
URMI SCHOOL
01.2020
S.S.C -
URMI SCHOOL
01.2018
Skills
- COMMUNICATION
- DECISION MAKING
- OBSERVATION
- ACTION PLAN
- EMPATHY
- Staff education and training
- Flexible Schedule
- People Management
- Staff Training
- Team motivation
- Giving Constructive Feedback
Languages
- HINDI
- GUJARATI
- ENGLISH
Timeline
Team Leader
the belgian waffle
12.2023 - 08.2024
Beanie Mc Cafe
MCDONALDS
12.2021 - 07.2022
Bachelor Of COMMERCE -
THE MAHARAJA SAYAJIRAO UNIVERSITY OF VADODARA
Higher Secondary Education -
URMI SCHOOL
S.S.C -
URMI SCHOOL
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